Summary
Overview
Work History
Education
Skills
Personal Accolades
Timeline
Generic

Darnell (Nelly) Terry

Tampa

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Sales Consultant

Kia Motors
12.2024 - Current
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Responded to telephone and in-person requests for information.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Built diverse and consistent sales portfolio.

Life Insurance Agent

Independently Employed
04.2024 - Current
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Increased sales of life insurance products through tactical customer outreach.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Sales Consultant

Chevrolet Motors
07.2020 - 04.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stayed knowledgeable on latest vehicle innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Certified Nursing Assistant

Bowling Green Manor / THS
01.2018 - 07.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Retail Sales Associate

Buckle
06.2015 - 08.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

RADIO/TV SPECIALIST

DAYTON PUBLIC SCHOOLS
08.2013 - 05.2016
  • For 3 Years worked my way up in order from Camera Man, Graphics/Replay, Technical Director/Director for DPS Basketball games, DPS Football games, DPS Board meetings, DPS Graduations, University of Dayton Football, Volleyball, Soccer. Made call letters for Radio Station (All on USB).

Education

DIPLOMA - Radio And Television

DAVID H. PONITZ CTC
Dayton, OH
05-2016

Nursing Major

Bowling Green State University
Bowling Green
08-2016

Skills

  • Working with Tri-Caster or Adobe Audition (Radio & Television),
  • Advanced with Microsoft 365(Word, Excel, PowerPoint, etc,), WebXam Certified
  • State Tested Nursing assistant
  • Dj / Content Creator
  • Life Insurance Sales
  • Automotive Sales
  • CRM proficiency

Personal Accolades

  • Prom King / Varsity Basketball Captain 2016
  • 30 Cars Sold back to back months 2023
  • 256 Cars Sold in 2023
  • GM Mark of Excellence Elite Winner 2023
  • 15 Life Insurance Policies Sold August 2024


Timeline

Sales Consultant

Kia Motors
12.2024 - Current

Life Insurance Agent

Independently Employed
04.2024 - Current

Sales Consultant

Chevrolet Motors
07.2020 - 04.2024

Certified Nursing Assistant

Bowling Green Manor / THS
01.2018 - 07.2020

Retail Sales Associate

Buckle
06.2015 - 08.2016

RADIO/TV SPECIALIST

DAYTON PUBLIC SCHOOLS
08.2013 - 05.2016

DIPLOMA - Radio And Television

DAVID H. PONITZ CTC

Nursing Major

Bowling Green State University

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