Darnesha Bailey
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Airport Cabin Service Team Lead
Delta
09.2022 - Current
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Answered passenger questions and provided solutions to issues arising during flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
Customer Service Representative/Chat Support Representative
ADT Security
02.2020 - 09.2022
- Assist Team Manager in identifying coaching needs. Coach and mentor Team members to achieve best balance of great customer experiences with productivity 'behavior indicators' such as ACW, Handle Time, Unscheduled Breaks, AUX usage, and others with floor walking, positive reinforcement, and by addressing outliers.
- Provide hands-on training/coaching to team members with performance challenges (Buddy-jack, side-by-sides, etc.). Required to maintain/track coaching activities, expectations and results.
- Worked in a dynamic, collaborative environment, working closely with customers and coworkers.
Package Handler
Hello Fresh Warehouse
03.2016 - 02.2020
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Cashier Team Lead
Raising Cane's Restaurants
07.2013 - 02.2016
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift
- Restocked and organized merchandise in front lanes
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2014
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Managing Operations and Efficiency
- Data Entry and Maintenance
- Order and Refund Processing
- Calm and Professional Under Pressure
- Typing speed (60 WPM)
- Attention to detail
- Upbeat and Positive Personality
- Excel, PowerPoint, Word, Outlook
- Conflict resolution
- Teamwork & Collaboration
- Multitasking
- Work Ethic & Dependability
- Ability to communicate effectively professionally with internal and external customers
Timeline
Airport Cabin Service Team Lead
Delta
09.2022 - Current
Customer Service Representative/Chat Support Representative
ADT Security
02.2020 - 09.2022
Package Handler
Hello Fresh Warehouse
03.2016 - 02.2020
Cashier Team Lead
Raising Cane's Restaurants
07.2013 - 02.2016
High School Diploma -
Duncanville High School
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