Darnesha Harrison
Chicago,IL
Summary
High-energy outbound sales professional with proven success in fast-paced, phone-driven environments. Expert at educating small business owners on advertising solutions, quickly identifying needs, overcoming objections, and closing deals on the first call. Adept at managing a full outbound pipeline, maintaining CRM accuracy, and consistently exceeding monthly quotas. Thrives working independently in a remote setting, with strong prioritization, resilience, and communication skills. Ready to deliver immediate impact through high-volume outbound calling and strategic advertising conversations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Eshyft
09.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff.
- Provided emotional support to patients and families during care processes.
- Collaborated with healthcare team to implement individualized care plans.
- Advocated for patient needs, promoting effective communication within care teams.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Agency CNA
- I listen actively so I can fully understand my patients’ needs and concerns.
- I communicate clearly and calmly to help patients feel comfortable and informed.
- I show empathy and compassion when interacting with patients and their families.
- I maintain professionalism even in stressful or emotional situations.
- I solve problems quickly when patients need immediate assistance.
- I practice patience with individuals who may be anxious, confused, or slow to respond.
- I handle misunderstandings respectfully and work to resolve them smoothly.
- I am reliable and consistent so patients and staff can depend on me.
Receptionist
Rush Hospital
01.2020 - 06.2025
- Greeting and assisting patients upon arrival to ensure a welcoming environment
- Managing multi-line phone systems to route calls efficiently
- Scheduling appointments and coordinating with medical staff for optimal patient flow
- Maintaining organized patient records and ensuring confidentiality compliance
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Improved workflow by introducing more efficient document handling and organization practices.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Conduct an average of 100 + outbound calls per day, educating doctor upon arrival.
Education
High School Diploma -
Thornridge Highschool
Dolton, ILSkills
- High-Volume Outbound Calling
- Cold Calling & Warm Calling
- Objection Handling
- Consultative Selling
- Quick Close Sales Techniques
- Persuasive Communication
- Negotiation & Deal Closing
- Rapport Building with Small Business Owners
- Needs-Based Selling
- Client Qualification & Discovery Calls
Certification
CPR certified and a Certified Nursing Assistant.
Timeline
Certified Nursing Assistant
Eshyft
09.2023 - Current
Receptionist
Rush Hospital
01.2020 - 06.2025
High School Diploma -
Thornridge Highschool