Summary
Overview
Work History
Education
Skills
Timeline
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Dacia McCray

Delray Beach

Summary

Dynamic and results-driven professional with experience at Costco Wholesale Corp, excelling in problem-solving and customer service. Proven ability to manage high-stress situations while fostering teamwork and collaboration. Proficient in various software programs, enhancing operational efficiency and customer satisfaction. Quick learner dedicated to delivering exceptional service and support.

Overview

10
10
years of professional experience

Work History

Intern

OBGYN Office
03.2009 - 05.2009
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Customer Service Representative

Costco Wholesale Corp
11.1999 - 03.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Medical Assisting

Keiser Career College
Lake Worth
03-2009

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving

Timeline

Intern

OBGYN Office
03.2009 - 05.2009

Customer Service Representative

Costco Wholesale Corp
11.1999 - 03.2006

Associate of Science - Medical Assisting

Keiser Career College

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