Summary
Overview
Work History
Education
Skills
Timeline
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Celena Greenway

Redford,MI

Summary

Proven leader and effective problem-solver with extensive experience at Savvy's Sliders. Excelled in team leadership and customer service, enhancing customer satisfaction and streamlining operations. Demonstrated proficiency in cash handling and resolving customer issues, contributing to a positive and efficient work environment. Skilled in fostering professional relationships and executing tasks with a positive attitude.

Overview

3
3
years of professional experience

Work History

Shift Leader

Savvy's Sliders
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Bank Teller

PNC Bank
01.2024 - 05.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Clerk/Cashier Assistant

CVS Pharmacy
03.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Front Desk Receptionist

Extended Stay America
04.2022 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

High School Diploma -

Cody High School
Detroit, MI
06-2015

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Customer service management
  • Team supervision

Timeline

Shift Leader

Savvy's Sliders
05.2024 - Current

Bank Teller

PNC Bank
01.2024 - 05.2024

Clerk/Cashier Assistant

CVS Pharmacy
03.2023 - 02.2024

Front Desk Receptionist

Extended Stay America
04.2022 - 03.2023

High School Diploma -

Cody High School

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