Darnesha Watson
Rock Hill,SC
Summary
Results-driven Billing Specialist known for outstanding productivity and efficiency in managing billing processes. Possess specialized skills in invoice generation, account reconciliation, and financial reporting. Excels at communication, problem-solving, and time management, ensuring seamless operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
Utility Billing Specialist
City of Rockhill
Rock Hill, SC
05.2021 - Current
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Generated periodic reports summarizing account balances and collection activities.
- Assisted in developing strategies for improving collections processes.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Provided support to other departments within the organization as needed.
- Input statement information, reconciled accounts and resolved discrepancies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Answered customer inquiries regarding billings, payments, account status.
- Answered customer questions to maintain high satisfaction levels.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Compliance Auditor
Williams & Fudge
Rock Hill, SC
11.2015 - 05.2021
- Maintained up-to-date knowledge on relevant laws, regulations, guidelines, and standards.
- Supported efficient accounting operations with high-quality administrative support.
- Delivered superior level of customer service to small business clients.
- Developed audit plans for evaluating compliance with regulatory requirements.
- Performed audits of operational and financial areas to check compliance.
- Maintained compliance records and kept track of violations.
- Monitored employee activity to detect any suspicious behavior or activities that may indicate fraud or abuse.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Accounting
York Technical College
Rock Hill, SC05-2015
Some College (No Degree) - Early Childhood Education
Winthrop University
Rock Hill08-2013
BBA - Finance
University of South Carolina, Aiken
Aiken, SCSkills
- Statement processing
- Billing cycle management
- Data entry proficiency
- Verbal and written communication
- Month-end closing procedures
- Customer engagement
- Analytical thinking
- Problem-solving
- Team collaboration
- Account reconciliation
- Attention to detail
- Financial reporting
- Fiscal reporting
- Time management
Timeline
Utility Billing Specialist
City of Rockhill
05.2021 - Current
Compliance Auditor
Williams & Fudge
11.2015 - 05.2021
Associate of Applied Science - Accounting
York Technical College
Some College (No Degree) - Early Childhood Education
Winthrop University
BBA - Finance
University of South Carolina, Aiken
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