Darneshia Battle
Hutto,TX
Summary
Accomplished Surgery Scheduler with a proven track record at Ascension Seton Medical Center Austin, demonstrating expertise in schedule coordination and HIPAA compliance. Excelled in team-oriented environments, significantly reducing pre-surgery complications through effective patient education. Skilled in organization and time management, adept at handling high-stress situations with professionalism, enhancing customer loyalty and operational efficiency.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
Ascension Seton Medical Center Austin
02.2021 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Customer Service Representative
Spectrum
06.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
T Mobile Retailer
03.2017 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Relations Specialist
Camden
01.2014 - 03.2017
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Developed training materials to enhance the skills of new Customer Relations Specialists.
Customer Service Representative
General Motors, GM
11.2010 - 01.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Del Valle High School
Del Valle, TX06.2006
Skills
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
- Data entry proficiency
- Verifying insurance
- Organization and Time Management
Timeline
Surgery Scheduler
Ascension Seton Medical Center Austin
02.2021 - Current
Customer Service Representative
Spectrum
06.2018 - 02.2021
Customer Service Representative
T Mobile Retailer
03.2017 - 06.2018
Customer Relations Specialist
Camden
01.2014 - 03.2017
Customer Service Representative
General Motors, GM
11.2010 - 01.2014
High School Diploma -
Del Valle High School