Darnetta M Colemon
Lansing,IL
Summary
Dedicated, results-driven and accomplished professional with an extensive background in working with and
assisting others in a variety of work environments. Easily develop rapport and work effectively with individuals
from diverse backgrounds.
Expertise in assessing needs and referring to services. Accomplished in organizing and establishing priorities in a fast-paced environment. Excellent time management skills. Skilled listener with effective communication skills in all formats and with individuals at all levels.
Skilled in coordinating multiple projects. Thrive in atmosphere of challenge and variety. Committed to providing quality service. Strive to maintain highest quality of work standards while adhering to company standards. Extremely reliable and dependable. Outstanding work ethic.
Extremely familiar with office procedures and all office equipment. Proficient computer skills. Dedicated financial professional knowledgeable about collections and credit processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loss Mitigation Specialist
Old Republic International
04.2008 - 04.2010
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers with a caseload of 100 million dollar portfolio successfully negotiating mutually beneficial repayment solutions.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Managed 25-30 calls a day
- Discussed property liquidation options with customers.
- Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
Mortgage Branch Manager
Amber Financial Group
01.2005 - 08.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Highest performing office in my region generating over $2.5 million in one year
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Bankruptcy Supervisor
Premier Auto Finance
07.1998 - 02.2005
- Increased team productivity by providing support, guidance, and training to junior staff members.
- Negotiated favorable settlements for clients through active engagement with creditors, trustees, and opposing counsel.
- Developed customized case strategies based on thorough analysis of clients'' financial situations and goals.
- Optimized department workflows by identifying inefficiencies and implementing technological solutions where appropriate.
- Conducted regular audits of case files to ensure accuracy, completeness, and legal sufficiency in accordance with established standards.
- Managed a high volume of bankruptcy cases, ensuring deadlines were met and tasks prioritized effectively.
- Prepared comprehensive reports for senior management detailing case metrics, trends, performance indicators, and areas requiring improvement.
- Oversaw the administration of Chapter 7, 11, and 13 bankruptcies from filing to discharge or plan confirmation.
- Implemented effective monitoring procedures to track case progress and promptly address any issues that arose during the process.
- Improved bankruptcy case management efficiency by streamlining processes and implementing task automation.
Education
Master of Arts - Organizational Leadership
Trinity International University
Bannockburn,IL08-2026
Bachelor of Arts - Christian Ministries A Concentration in Counseling
Trinity International University
Bannockburn, IL05-2014
Skills
- Collections experience
- Negotiation expertise
- Mortgage servicing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Excellent communication
- Reliability
- Customer service-focused
- Organizational skills
- Effective communication
- Decision-making
Certification
CERTIFICATIONS/SEMINARS
Staffing
Supervisor Survival
Customer Service Training
ACE – Achieving Customer Excellence
Practice in Office Administration
Moving from Conflict to Collaboration
Performance Management
Human Resources Management
Human Resources Policies
Basic Principles of a Collaborative Workplace
Coaching: Bringing Out the Best in Others
The Leader in Each of Us
Giving / Receiving Constructive Feedback
Time Management
Timeline
Loss Mitigation Specialist
Old Republic International
04.2008 - 04.2010
Mortgage Branch Manager
Amber Financial Group
01.2005 - 08.2008
Bankruptcy Supervisor
Premier Auto Finance
07.1998 - 02.2005
Master of Arts - Organizational Leadership
Trinity International University
Bachelor of Arts - Christian Ministries A Concentration in Counseling
Trinity International University
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