Darnice Murray
Washington,DC
Summary
Motivated professional considered talented leader and driven problem solver. Brings 10 years of experience in Assistant Property Manager role. Offers outstanding attention to detail and Office coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Morgan Properties
Beltsville, MD
09.2022 - Current
- Assist the Manager with collection and processing of all payments and purchase orders
- Assist with creating monthly reports including but not limited renewals, rents, leasing, resident retention programs and maintenance
- Assist in validating prospect/resident rental eligibility using designated background verification process
- Initiated eviction proceedings when necessary according to state law guidelines.
- Handled security deposit refunds.
- Prepared monthly financial reports for review by the property manager.
- Responsible for attending staff meetings and taking minutes of the meeting if necessary
- Build relationships with vendors and handle vendor statements for correct billing
- Attend court hearings if required
- Assist in the follow up of delinquencies
- Process security deposit refunds
- Assist in scheduling appointments
- Back up approval in Property Managers absence on all paperwork and verification
- Assist in supervising leasing and operations in the office, as well as provide training and instruction to the staff as to the proper method of handling office administration
- Review and check accuracy of resident information including resident account setup, while maintaining accuracy of information (example names, lease dates and billing)
- Inspect apartments as needed
- Assist with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules
- Performs all activities related to apartment rentals, move-ins, and lease renewals as needed
- Record all resident correspondences
- Maintain renewal records in computer
- Assist Manager with any requested work to be done on the property.
Title Clerk
MD Tag Office
Lanham, MD
03.2022 - 09.2022
- Processes all new and used vehicles for registration in the state in which they will be titled
- Prepares tax and title documents
- Submits all legal transfer work to the Department of Motor Vehicles
- Verifies that funds have been collected and the correct lienholder paid off before processing title applications
- Checks for accuracy in the application and ensures that all information is complete
- Prepares payoff checks for new vehicles and trade-ins
- Bills out all dealer trades and prepares Certificates of Origin
- Maintains a system to verify out-of-state titles
- Compiles and maintains a complete list of all outstanding title work
- Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month
- Cross-trains others to handle title clerk daily responsibilities
- Directs title runner in daily routines
- Maintains a professional appearance and a neat work area
- Other tasks as assigned.
Assistant Property Manager
Residential One LLC
Washington, DC
11.2021 - 03.2022
- Completes interviews with residents, process eligible applications for rental assistance and affordable housing programs
- Verifies income, assets, medical or unusual expenses to generate rent, utility allowance and escrow calculations
- Conducts background check and document invoice numbers in resident file
- Provide screening reports to Manager for review
- Performs annual reexaminations as well as computing any interim rent changes
- Resolves abuse allegations
- Issues program warning or notice of termination as warranted
- Informs owners of program requirements including Housing Quality Standards
- Processes rent abatements as requested by inspections
- Perform HQS inspections
- Provides back-up coverage for reception/front desk as needed
- Must have knowledge of HUD/Section 8 policies and procedures
- Prepare clear and concise reports, letters and memorandums and other written documents
- Superior organizational skills
- Posting rental payments and other deposits as required
- Attending court and/or evictions monthly
- Contribute to achievement of team goals, reducing delinquency, and resident retention
- Creating ledger adjustments
- Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent
- Immediately acknowledges resident complaints and work to correct them
- Lead by example to help maintain a high-performing, customer-focused team.
Property Manager
Noble Realty Advisors
Washington, DC
05.2019 - 02.2021
- With demonstrated ability to manage also g giving insight into needs of each type of communities
- I have various tax implications and other encounters base on property type such as Project Base Section 42 LIHTC Tax Credit Affordable, Conventional, High Rise, Luxury, Mid Rise, Garden and Senior/Persons with Disabilities rental units from 128-700 units at time including overseeing compliance with local, state, and federal laws
- Expertise with the ability, Tax Credit & Section 8 property
- Completes interviews with residents, process eligible applications for rental assistance and affordable housing programs
- Verifies income, asset, medical or unusual expenses to generate rent, utility allowance and escrow calculations
- Post monthly charges including rent, late fees and other charges as needed
- Creating ledger adjustments
- Meeting with residents to discuss accounts
- Handled routine calculating, posting and verifying account payables to make payments on time to vendors
- Processing all move-outs to insure proper accounting of resident's ledger
- Scheduled residents for recertification appointments
- Providing excellent customer service to residents and prospects
- Meeting with residents to discuss accounts
- Demonstrate ability to deal with difficult people and challenging situations while maintaining a positive calm demeanor
- Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent
- Posting rental payments and other deposits as required
- Contribute to achievement of teams' goals, reducing delinquency, and resident retention
- Lead by example to help maintain a high- performing, customer-focused team
- Contribute to resident satisfaction and the achievement of property goals
- Investigates all EIV Discrepancies and pull all EIV reports, monthly and quarterly
- Provides excellent management services to residents and owners
- Also manages day to day efforts to meet and exceed performance targets.
Education
High school diploma - Business
Dunbar senior High
06.1987
Skills
- Quality assurance
- Accounting
- LIHTC
- Customer service
- Organizational skills
- Employee evaluation
- Fair Housing regulations
- Section 8
- Administrative experience
- Yardi
- Accounts payable
- Property leasing
- Property management
- Microsoft Outlook
- Tax Credit Experience (10 years)
- Accounts Receivable
- Dealertrack (Less than 1 year)
- Title Processing
- Office Management
- General ledger accounting
- Analysis skills
- Communication skills
- P&L Management
- Landlord-tenant law
- Computer skills
- Payroll
- Budgeting
- Account Reconciliation
- Conflict Management
- Rent Collection
- Property Inspection
- Security Deposit Refunds
Certification
- Certified Occupancy specialist, 03/01/20
- Fair Housing, 09/01/22, 09/01/24
Timeline
Assistant Property Manager
Morgan Properties
09.2022 - Current
Title Clerk
MD Tag Office
03.2022 - 09.2022
Assistant Property Manager
Residential One LLC
11.2021 - 03.2022
Property Manager
Noble Realty Advisors
05.2019 - 02.2021
High school diploma - Business
Dunbar senior High