Darnie Greer
Houston
Summary
Highly motivated Supervisor Professional experience seeking a full-time position in an established organization that will utilize my skills.
Overview
20
20
years of professional experience
Work History
Senior Rental Agent
Sixt Rental Car
06.2023 - Current
- Managed rental agreements, ensuring compliance with company policies and local regulations.
- Guided clients through rental processes, addressing inquiries and providing personalized recommendations.
- Trained and mentored junior agents on best practices in customer service and sales techniques.
- Analyzed market trends to optimize pricing strategies and enhance rental offerings.
Passport Support Associate II
Passport Agency/ CGI Technologies & Solutions
01.2022 - Current
- Operate various equipment for high-speed scanning, mail out, and metering of mail
- Prepare and mail envelopes with correct passport and corresponding supporting documents
- Box and archive files for storage purposes
- Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled.
- Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
- Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
- Prior to distributing to applicants, print and review passport books for accuracy and quality
- Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office
- Verify all completed transactions and run designated reports
- Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
- Contact applicants to request necessary documents
- Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
Restaurant Supervisor
Marriott International, Inc.
01.2019 - 01.2022
- My primary purpose of the Restaurant Supervisor is to provide guests with an excellent restaurant experience.
- Tasked with the following duties, responsibilities, and assignments, supervise, direct, schedule, and train food and beverage Associates.
- Exceed guest expectations throughout their restaurant and hotel experience.
- Work quickly and independently to resolve operational and/or guest concerns, ensuring follow through with appropriate manager(s).
- Ensure all opening and closing side work is completed accurately daily.
- Assist Restaurant Associates as well as other restaurant associates with their job duties as necessary.
- Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sinks, side boards, and refrigerators clean and sanitized.
- Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management
Store Manager
Ralston's Liquor Store
03.2018 - 08.2019
- Oversee the daily operations of the store including ordering merchandise, managing inventory levels, and hiring staff
- Perform audits of liquor stores to ensure that they are complying with state laws regarding alcohol sales
- Manage staff, ensuring that they are trained in proper alcohol serving procedures and in compliance with liquor laws
- Provide customer service by assisting customers with their purchases and answering any questions they may have about products or services offered
- Make sure that all liquor store employees follow company policies regarding pricing, stocking, and customer service
- Ensure that products are stored in a way that maintains their quality and preserves them from spoilage
- Coordinate with vendors to ensure timely delivery of product
- Train new employees on store policies and procedures
- Ensure that all liquor store equipment is working properly so that customers can get what they need quickly and efficiently.
Cashier/Customer Service
Aramark St. Luke's
01.2006 - 03.2018
- Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
- Serve as primary customer service provider at the front end and liaison between customers and management
- Ensure customers receive outstanding service by adhering to and enforcing customer service programs
- Assist with checking in stock orders and stocking products on shelves
- Clean and perform routine maintenance functions for the delivery vehicle and the store
- In down time, will do inventory and stocking, and working with plants in the green house
- Will need to work most holidays, but will be off (unpaid) the entire month of January every year
- Customer service - Checking customers out, verifying account information, verifying balance owed feedback while looking for ways to grow demonstrating high work drive.
Education
High School Diploma -
Jesse H. Jones High School
Houston, TX05.1995
Skills
- Scheduling
- Merchandising
- Sales
- Cash Handling
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Patient Assessment
- Accounts Payable
- Accounts Receivable
- Restaurant Management
- Store Management Experience
- Pricing
- Payroll
- Profit & Loss
- Restaurant Experience
- Management
- Food Safety
- Typing
- Zendesk
- Highly Trustworthy
- Problem Solving
- Microsoft Office
- Strong Work Ethic
- Time Management
- Detail Oriented
- Self-Confidence
- Critical Thinking
- Multi-Tasking
- Leadership
- Adaptability
Timeline
Senior Rental Agent
Sixt Rental Car
06.2023 - Current
Passport Support Associate II
Passport Agency/ CGI Technologies & Solutions
01.2022 - Current
Restaurant Supervisor
Marriott International, Inc.
01.2019 - 01.2022
Store Manager
Ralston's Liquor Store
03.2018 - 08.2019
Cashier/Customer Service
Aramark St. Luke's
01.2006 - 03.2018
High School Diploma -
Jesse H. Jones High School