Darnisha Hagins
Okeechobee,FL
Summary
Driven Assistant Store Manager at Family Dollar, adept in retail operations and inventory control, significantly enhanced customer satisfaction and store organization. Leveraged problem-solving and customer service skills to exceed production targets and streamline operations across multiple roles. Maintained a clean, safe, and efficient work environment, fostering positive customer relations and employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
12.2021 - 02.2024
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
Production Worker
Bears Staffing
08.2020 - 03.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
Production Worker
Florida Employment Service
04.2017 - 06.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
- Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
Assistant Manager
BJ Catering
03.2016 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Taco Bell
12.2013 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree - Accounting
Erwin Technical College
Tampa, FL06.2009
High School Diploma -
Walter L Sickles
Tampa, FL06.1999
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Assistant Store Manager
Family Dollar
12.2021 - 02.2024
Production Worker
Bears Staffing
08.2020 - 03.2021
Production Worker
Florida Employment Service
04.2017 - 06.2019
Assistant Manager
BJ Catering
03.2016 - 04.2019
Shift Leader
Taco Bell
12.2013 - 02.2019
No Degree - Accounting
Erwin Technical College
High School Diploma -
Walter L Sickles