Darnisha Hill
Humboldt,Tennessee
Summary
Innovative and business-minded individual with integrity and commitment to excellence. Entrepreneurial expertise demonstrated across 12 years of experience guiding organizations to achieve productivity and revenue goals.
Overview
12
12
years of professional experience
Work History
Small Business Advisor
American Express
03.2022 - 11.2023
- Met with small business owners to discuss organizations, what each hoped to achieve and what products and services would be offered.
- Developed comprehensive business plans for clients to achieve growth and profitability.
- Evaluated financial performance data to provide actionable insights on revenue optimization strategies for clients'' businesses.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
- Identified opportunities for process improvement, streamlining operations for increased efficiency, and cost savings.
- Leveraged digital tools for efficient project management, ensuring timely completion of client deliverables while maintaining a high level of quality assurance across all projects handled.
- Established strong relationships with clients, leading to long-term partnerships and repeat business.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Surgery Scheduler
Spectrum Pain Clinics
08.2020 - 03.2022
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Prepared and processed patient referrals and transfer requests.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Assisted with medical coding and billing tasks.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed office bookkeeping with insurance billing and patient payments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Sales Associate
Maurices
04.2012 - 12.2019
- Responsible for creating the monthly schedule and goal tracker for the store.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Milan High School
05.2015
Skills
- Variance Analysis
- Trend Data Analysis
- Experienced in QuickBooks
- Time Management
- Collaboration and Teamwork
- Multi-tasking strength
- Building rapport
- Financial Recordkeeping
- Information gathering and analysis
- Statement Clarification
- Attention to Detail
- External Communications
References
Available upon request
Timeline
Small Business Advisor
American Express
03.2022 - 11.2023
Surgery Scheduler
Spectrum Pain Clinics
08.2020 - 03.2022
Sales Associate
Maurices
04.2012 - 12.2019
High School Diploma -
Milan High School