Summary
Overview
Work History
Education
Skills
Interests
Timeline
Intern

Darnisha Sayles

Customer Service Expert
Louisville,Ky

Summary

To utilize my skills and experience in Customer service and a Agent Support Representative in a Call Center setting working from home. Highlights Of Qualifications 15 years of Customer Service experience and Administration Committed to the highest standards of Customer Care Detail- orientation, Committed, Enthusiastic, Dependable, leader To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Citibank
Louisville, KY
01.2006 - 08.2022
  • Successfully typed 40+ wpm
  • Provides timely and effective customer support
  • Performs Inbound and outbound calls in a fast paced environment
  • Experienced in attending to the needs of customers
  • Conflict resolution experience
  • Interpersonal
  • Ability to communicate effectively with various individuals to ensure superior customer service, diffuse conflict situations and assist in problem solving situations
  • Ability to handle debit card and checking account transactions showing responsibility in the workplace
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

MEDICAL

Spencerian College, ASSISTANT DIPLOMA

High School Diploma -

Eastern High School
Louisville Ky
04.1998 - 05.2002

Skills

Flexible and Adaptable

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Interests

Enjoy helping people in anyway I can

Timeline

Customer Service Representative

Citibank
01.2006 - 08.2022

High School Diploma -

Eastern High School
04.1998 - 05.2002

MEDICAL

Spencerian College, ASSISTANT DIPLOMA
Darnisha SaylesCustomer Service Expert