DARNITA SHEPPARD
Leesburg,Georgia
Summary
To obtain a responsible and challenging position with a progressive company, where educational and work experience will benefit the employer and offer an opportunity for personal and continued professional growth. Assertive, self-motivated, and goal oriented. Demonstrate versatile experience as well as ability to complete multiple projects while meeting strict deadlines. Highly reliable, and dependable individual that is well capable of demonstrating excellent communication and conflict resolution skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Representative Field & Work From Home
The Hershey Company
Macon, Ga
05.2021 - Current
- Work from home as well as field experience
- Sold and maintained 100% distribution of all “authorized” Hershey Items in Macon territory
- Ensured execution of Headquarter Sales and Merchandising Plans with various retailers
- Achieved merchandising objectives through Permanent Secondary Displays and other display vehicles established within Retail Execution Plan Reporting of weekly activity, expenses, competitive activity, account changes, promotions and all administrative functions within assigned territory
- Reported daily activities through use of tablet, submitting upon completion of each day
- Responsible for Entire Macon Sales Territory
- Delivered services to customer locations within specific timeframes
- Carried out day-to-day duties accurately and efficiently
- Worked with customers to understand needs and provide excellent service
Field Supervisor
US Census Bureau
Albany, Ga
07.2020 - 12.2020
- Served as first level Supervisor for group of 22 field representatives
- Collected geography in hard to count areas as well as ensured groups performance met standards and expectations set forth by bureau
- Evaluated assignments of subordinates along with monitoring staff performance including on job observations and monitoring performance metrics
- Trained employees as well as reviewed and approved payroll and leave submissions for all staff
- Recruited Field Representatives
- Planned and scheduled field activities according to set timelines and order of operations
- Kept teams on task to complete milestones on time
Sales Associate
Ashley Furniture Homestore
Albany, Ga
02.2019 - 07.2020
- Greeted customers in retail showroom
- Demonstrated in-depth knowledge of products and services
- Guided customers through selection of furniture and decorative accessories
- Over 200 In-Home & In store consultations of design and decor
- Helped to promote continued success of brands
- Assisted to success of all fellow team members
- Completed credit and loan applications
- Created sales tickets and complete sales
Care Management Representative
Phoebe Putney Memorial Hospital
Albany, Ga
03.2011 - 09.2017
- Provided Clerical and administrative support to care managers and social workers with utilization reviews and hospital discharge plans
- Initiated notifications of patient admission
- Verified benefits for in-patients as well as patients in observation status
- Called and faxed utilization reviews to payers daily
- Completed prior certifications for procedures as well as home health approvals
- Verified over 40 daily insurance benefits for hospital Inpatient stays as well as out-patient procedures
- Provided Medicare letters to Medicare patients discharging from hospital
Dispensing Optician
National Vision
Moody, Georgia
2009 - 2011
- Worked under supervision of experienced Optician
- Analyzed and interpreted over 30 daily optical prescriptions
- Gave advice to patients on lens type, frames and styling
- Took frame and facial measurements to ensure correct fit and positioning
- Fitted contact lenses and gave advice on proper care and use
- Advised patients on use of low vision aids
- Advised patients when adjustments or repairs to spectacles are needed
- Managed and executed ordering lenses from numerous prescription houses & labs
- Checked lenses on delivery to ensure required specifications were met before being delivered to patient
- Liaised with sales representatives from vision care product suppliers
- Selected, managed and ordered store inventory of optical products
- Handled purchasing and dispensing of lenses and frames
- Records custodian, maintained and reorganized policies, personnel records, prescriptions as well as warranties
- Completed facial measurements such as temple length, bridge size and vertex distance
Customer Service Representative
Convergys
Valdosta, Georgia
01.2009 - 09.2009
- Received over 70 daily inbound calls from customers
- Answered questions about product details, company, and issues with account for customers
- Assisted customers with any technical issues experienced with website and escalate any issues to management appropriately
- Performed basic account maintenance activities
- Met Quality Assurance Requirements and other key performance metrics
- Displayed Excellent interpersonal, written, and oral communication skills
- Displayed Excellent listening skills as well as ability to ask probing questions, understand concerns, and overcome objections
- Reviewed accounts as well as accepted payments on accounts and reviewed detailed bills
- Displayed Ability to learn and navigate new software quickly
Lead Event Planner
Valdosta-Lowndes County Conference Center
Valdosta, Georgia
09.2006 - 01.2009
- Supervised staff of three which included creating work schedules, ensuring follow ups were conducted with all clients and events were planned according to company standards
- Created, prepared and executed professional business meetings and conferences for several Fortune 500 companies, which generated net revenues between $100k - $250k
- Planned and organized over 150 weddings & receptions, arts & crafts festivals, anniversaries, family reunions and sweet 16 parties
- Assisted with presentations as well as setting up A/V equipment such as microphones, screens and projectors
- Designed room layouts using up to date computer programs for events
- Communicated with contract catering groups and florist
- Arranged and oversaw client meetings with Caterers & Florist
- Attended weekly board meetings with management
- Assisted with receptionist duties, including answering & directing calls and greeting guests and clients
Education
Associate of Arts - Contact lens Specialist
Wiregrass Georgia Technical College
Valdosta, GA05.2006
Bachelor of Science - Business Administration And Management
Valdosta State University
Valdosta, GA05.2005
Skills
- Notary Public
- Customer relations
- Computer Literacy
- Client/ vendor relations
- Team Leadership
Certification
- Licensed Notary Public
Timeline
Retail Sales Representative Field & Work From Home
The Hershey Company
05.2021 - Current
Field Supervisor
US Census Bureau
07.2020 - 12.2020
Sales Associate
Ashley Furniture Homestore
02.2019 - 07.2020
Care Management Representative
Phoebe Putney Memorial Hospital
03.2011 - 09.2017
Customer Service Representative
Convergys
01.2009 - 09.2009
Lead Event Planner
Valdosta-Lowndes County Conference Center
09.2006 - 01.2009
Dispensing Optician
National Vision
2009 - 2011
Associate of Arts - Contact lens Specialist
Wiregrass Georgia Technical College
Bachelor of Science - Business Administration And Management
Valdosta State University
- Licensed Notary Public
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