Darnita Washington
Lorton,VA
Summary
- Accomplished General Manager at Dunkin' Donuts, adept in leveraging effective communication and scheduling coordination to enhance operational efficiency.
- Demonstrated success in fostering team productivity and customer satisfaction, with a keen focus on special needs support and Microsoft Office proficiency.
- Achieved significant improvements in employee training and cost-saving measures, ensuring long-term organizational growth.
- Enthusiastic Teaching Assistant with significant classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
- Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
- Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
- Dedicated leading professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Instructional Assistant
Alexandria County Public Schools
04.2023 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
General Manager
Papa John's Pizza
09.2021 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Answering mass phone calls at once while maintaining a calm composure.
Floor Supervisor
Pandora Jewelry
03.2021 - 09.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Assistant Manager
Krispy Kreme
06.2015 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Operations Manager
Micheals Arts And Crafts
01.2019 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Dunkin' Donuts
10.2014 - 09.2018
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Associate of Science - Medical Assisting
Stratford University
Falls Church, VA03.2015
High School Diploma -
West Potomac High School
Alexandria, VA06.2013
Skills
- Classroom Organization
- Effective Communication
- Small Group Instruction
- Calm and Patient Demeanor
- Computer and Microsoft Office Skills
- Scheduling and Coordination
- Communicating with Parents and Teachers
- Special Needs Support
- Customer Service
- Problem-Solving
- Data Entry
Timeline
Instructional Assistant
Alexandria County Public Schools
04.2023 - Current
General Manager
Papa John's Pizza
09.2021 - 04.2023
Floor Supervisor
Pandora Jewelry
03.2021 - 09.2022
Operations Manager
Micheals Arts And Crafts
01.2019 - 04.2022
Assistant Manager
Krispy Kreme
06.2015 - 05.2022
General Manager
Dunkin' Donuts
10.2014 - 09.2018
Associate of Science - Medical Assisting
Stratford University
High School Diploma -
West Potomac High School