Darol Reyes
Summary
To obtain a position where my experience, accomplishments, and proficiency will provide me the opportunity for professional development and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Access Management Professional
DFW International Airport
02.2016 - Current
- Oversees the daily operation of the Access Control Office by ensuring it is adequately staffed
- Responsible for employee's training, work schedules, reporting, and approving leave
- Performs portion of annual badge audit, including contacting employers and suspending badges
- Handled unaccountable badges, met with companies and their management team to deal with 3% unaccountable threshold
- Responds to customer inquiries, compliments, and complaints via e-mail, phone, or in person
- Collects and interprets data from various databases to prepare statistical reports
- Coordinates repairs of technical equipment with the appropriate sources
- Prioritizes assignments, projects, and daily responsibilities to ensure meeting the established performance goals and deadlines
- Knowledge and enforcement of DFW Airport Board, Department of Public Safety, Access Control Office Policies and Procedures; and Transportation Security Administration Rules and Regulations and Security Directives
- Complete a quarterly user and roles audit to ensure access to former employees is not active
- Coordinates with Federal Bureau of Investigations to complete and adjudicate Criminal History Records Checks of all Access DFW Badge Holders
- Created a Class C misdemeanor charge process for former employees who do not return a DFW Airport badge to Access DFW.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Trusted Agent
DFW International Airport
03.2010 - 02.2016
- Authenticate documents that establish applicant's identity and employment eligibility
- Captures applicant's biometric identifiers
- Collects revenue and performing various verifications of such funds
- Uploads daily biographical data for new applicants to DFW's designated airport channel's (DAC)
- Responsible for the issuance, activating, and deactivating security access media to controlled areas to DFW Airport tenants, airlines, contractors, and government employees.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ05.2005
Skills
- Supervision and leadership
- Problem-Solving
- Recordkeeping
- Quality Assurance
- Dependable and Responsible
- Relationship Building
- Decision-Making
- Self-Directed
- Multitasking Abilities
- Public Speaking
- Attention to Detail
- Microsoft Word
- Organizational Skills
- Research
- Active Listening
- Excel
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of reduced customer wait times.
- Supervisor of the Year
- 18 years of customer service experience
- 7 years of management role
- 5 Years in Access Control management role
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Access Management Professional
DFW International Airport
02.2016 - Current
Trusted Agent
DFW International Airport
03.2010 - 02.2016
High School Diploma -
Elizabeth High School