Detail-oriented professional with robust experience in inventory management and quality assurance. Proven ability to streamline processes and enhance operational efficiency while maintaining exceptional customer relationships.
Overview
31
31
years of professional experience
Work History
Receiving Associate
Sierra Trading Post
Cheyenne, Wyoming
2016.09 - 2022.08
Received and inspected incoming merchandise for quality and accuracy.
Managed inventory levels using company software for tracking shipments.
Collaborated with team members to streamline receiving processes.
Maintained a clean and organized workspace to enhance efficiency and safety.
Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
Sorted and labeled items according to size, type, style, color or product code.
Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
Service Writer
Walmart Lube and tire department
Cheyenne, Wyoming
2013.06 - 2016.03
Assessed customer needs for tire and lube services.
Provided detailed service recommendations based on vehicle inspections.
Coordinated service schedules to maximize workflow efficiency.
Documented service orders and customer interactions accurately.
Communicated effectively with customers about service options and pricing.
Conferred with customers to understand service needs and write up accurate orders.
Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Communicated repair information to customers in a professional manner.
Presented accurate estimates to inform customers of service charges and expectations.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
Processed payments for completed services using cash register or point-of-sale systems.
Discussed options with customers, helping each make optimal choices for individual needs.
Promoted add-on services to increase department revenue, increasing bills on average.
Diesel Technician
Hughes truck & equipment repair
Cheyenne, Wyoming
2009.07 - 2011.06
Diagnosed mechanical issues in diesel engines and related systems.
Performed routine maintenance and repairs on heavy-duty trucks and equipment.
Utilized diagnostic tools to identify faults in electrical systems and components.
Collaborated with team members to streamline repair processes and improve efficiency.
Maintained accurate records of repairs, parts used, and service history.
Ensured compliance with safety regulations during all repair activities.
Inspected vehicles for damage and performed repairs when necessary.
Performed routine maintenance and repair services on diesel engines, including engine overhauls, fuel systems, cooling systems, exhaust systems, transmissions and clutches.
Diesel Technician
MHC Kenworth
Cheyenne, Wyoming
2006.02 - 2009.05
Diagnosed mechanical issues in diesel engines and related systems.
Performed routine maintenance and repairs on heavy-duty trucks and equipment.
Utilized diagnostic tools to identify faults in electrical systems and components.
Collaborated with team members to streamline repair processes and improve efficiency.
Maintained accurate records of repairs, parts used, and service history.
Inspected vehicles for damage and performed repairs when necessary.
Performed routine maintenance and repair services on diesel engines, including engine overhauls, fuel systems, cooling systems, exhaust systems, transmissions and clutches.
Diesel Technician
Diesel Service INC
Cheyenne, Wyoming
1991.06 - 2006.02
Diagnosed mechanical issues in diesel engines and related systems.
Performed routine maintenance and repairs on heavy-duty trucks and equipment.
Utilized diagnostic tools to identify faults in electrical systems and components.
Collaborated with team members to streamline repair processes and improve efficiency.
Ensured compliance with safety regulations during all repair activities.
Inspected vehicles for damage and performed repairs when necessary.
Removed malfunctioning parts and repaired components or installed new ones.
Performed routine maintenance and repair services on diesel engines, including engine overhauls, fuel systems, cooling systems, exhaust systems, transmissions and clutches.