Dynamic leader with a proven track record at United Parcel Service (UPS), excelling in operations management and strategic planning. Spearheaded team efficiency, enhancing workflow and safety through innovative training and development. Skilled in staff management and business development, achieving significant improvements in productivity and team morale. Expertise in inventory control and process optimization for a global chain supplier.
Overview
23
23
years of professional experience
Work History
Full Time Supervisor
United Parcel Service, UPS
01.2001 - 09.2023
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developed effective improvement plans in alignment with goals and specifications.
Led recruitment and staff development efforts, including interviewing candidates, providing training, mentoring, coaching, and managing performance evaluations and terminations.
Conducted performance evaluations, monitored productivity, and maintained detailed records of employee performance, attendance, and disciplinary actions to support effective management and feedback.
Ensured compliance with company policies and objectives, managed employee attendance, and provided information to new hires on company policies and performance expectations.
Cultivated positive work environment by resolving conflicts, enhancing team morale, and maintaining strong relationships with staff and management.
Developed operational procedures and managed team of 5 supervisors and 30 employees to enhance workflow efficiency, productivity, and quality standards.