Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Daron Hodges

Daron Hodges

Henrico,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager/Sales Associate

Domino’s Pizza
11.2023 - Current
  • Train new employees to company policy and procedures on food, cash handling, opening and closing shifts.
  • Office and Google office proficient. Cover shifts when there are call outs. Keyholder. I also help set goals with the GM in terms of food cost, sales, waste management, delivery ADT.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Concierge

Aspire West End
04.2023 - 02.2024
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Assisted with luggage handling, valet services and concierge services.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Operations Manager

Sweet Frog Premium Frozen Yogurt
04.2022 - 02.2023
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Enforced health and safety protocols to promote safe working environment.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Worked with Corporate to help maintain the highest level of satisfaction of Frozen yogurt Sales from the customers.

Concierge

Canterbury Rehabilitation and Healthcare Center
04.2020 - 04.2022
  • Planning and implementing visitation. Feed patients during meal times. Move residents from room to room based on Administrative Directions. Handle residents personal property on new admission and discharge
  • Handle Family complaints and work with nursing to better suit their needs
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected Cash and Check payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.

Education

High school or equivalent -

Patrick Henry High School
Ashland, VA
06.2017

Skills

  • Recruiting and interviewing
  • Microsoft office expertise
  • Orientating and training
  • Work station sanitation
  • Food and safety standards
  • Staff training and development
  • Inventory control
  • OSHA regulations
  • Workplace safety

Certification

  • OSHA 10
  • Present
  • I’m able to work and see safety issues in a job site as well as how to properly make sure that me and everyone else is safe according to the OSHA 10 Standards

Timeline

Assistant Manager/Sales Associate

Domino’s Pizza
11.2023 - Current

Concierge

Aspire West End
04.2023 - 02.2024

Operations Manager

Sweet Frog Premium Frozen Yogurt
04.2022 - 02.2023

Concierge

Canterbury Rehabilitation and Healthcare Center
04.2020 - 04.2022

High school or equivalent -

Patrick Henry High School

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