Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daron Rogers

East Syracuse,NY

Summary

Results-driven Client Services Manager with over 5 years of experience in high-speed transactional print environments. Expertise in designing reliable, scalable, and repeatable systems that enhance operational efficiency and client satisfaction. Recognized subject matter expert with strong customer-facing skills, adept at navigating USPS compliance and collaborating cross-functionally to drive business growth and process improvement. Seeking to leverage deep postal knowledge and leadership experience to optimize USPS programs and mail operations.

Overview

9
9
years of professional experience

Work History

Client Services Manager

Immediate Mailing Services
07.2020 - Current
  • Lead cross-functional teams including Client Services, Client Success, and Rapid Deployment, focusing on team development, performance, and alignment with business goals.
  • Define and execute enterprise account strategies, ensuring client satisfaction, retention, and long-term partnership growth.
  • Serve as subject matter expert in USPS regulations, postal promotions, and high-speed transactional print operations; advocate for USPS-related cost-saving strategies and workflow optimization.
  • Champion postal initiatives to maximize client participation in USPS promotions, resulting in postage savings and expanded service offerings.
  • Collaborate with internal stakeholders (Sales, Product, and Operations) to implement compliant, cost-effective mailing strategies and support cross-functional execution.
  • Lead onboarding and relationship-building efforts with enterprise clients, ensuring seamless transitions and ongoing satisfaction.
  • Develop and optimize internal processes to improve SLA adherence, efficiency, and mail delivery performance.
  • Resolve escalated client issues with a data-informed, service-first approach, maintaining client trust and upholding company reputation.
  • Track, analyze, and report on operational metrics related to USPS programs, client mail performance, and process effectiveness.
  • Build and maintain strong partnerships with client decision-makers, postal consultants, and internal leadership to influence outcomes and support strategic objectives.

Technical Coordinator

Corning Museum of Glass
07.2016 - 05.2020
  • Acted as liaison between IT, Accounting, and Retail departments to support and optimize retail operations and technology systems.
  • Managed inventory control systems and point-of-sale (POS) software and hardware for a retail store generating $12M+ in annual revenue.
  • Oversaw PCI compliance efforts, maintained audit standards, and resolved transactional issues related to payment processors and credit card gateways.
  • Conducted system maintenance, troubleshooting, and quality control to ensure consistent retail performance and reporting accuracy.

Education

Associate of Science - Business Administration And Management

Corning Community College
Corning, NY
05-2020

Skills

  • USPS Compliance and Postal Regulations
  • Postal Promotion and Cost Optimization
  • Client Relationship Management
  • Cross-Functional Team Leadership
  • Process Improvement and Operational Efficiency
  • Data Analysis and Reporting
  • Project Management
  • Technical Knowledge of Print and Mail Operations
  • Problem Solving and Issue Resolution
  • Stakeholder Collaboration & Communication

Timeline

Client Services Manager

Immediate Mailing Services
07.2020 - Current

Technical Coordinator

Corning Museum of Glass
07.2016 - 05.2020

Associate of Science - Business Administration And Management

Corning Community College

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