Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Daronda White

Downy ,CA

Summary

Results-driven case management professional with a track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Human services professional with broad experience in client advocacy and support services. Proven ability to develop and implement effective service plans. Known for strong teamwork and adaptability to meet evolving needs. Skills include crisis management and resource allocation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

TLS-Families Case Manager

Hopics-SSG
05.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Maintain Caseload Over 35 Families.

In-Home Caregiver

IHSS
04.2023 - Current
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.

Homeless Engagement Team

LAHSA
12.2022 - 04.2024
  • Collaborative Environments
  • Microsoft Office
  • Built and maintained relationships with community organizations.
  • Activity Planning
  • Organizational Skills
  • Emotional Support
  • Social Skills
  • Microsoft Windows and Office
  • Emergency Service Coordination
  • Essential Job Functions (Access & Engagement)
  • Work with team members to assist homeless people in response to requests received and while performing outreach duties
  • Work to identify and investigate homeless situations based on requests received
  • Provide linkages to resources available for the homeless population
  • Maintain a comprehensive up-to-date resource base for homeless services and referrals
  • Maintain up to date Clarity (HMIS) Records for services provided to clients directly in the field
  • Work with Senior staff to plan daily schedule
  • Maintain professional relationships with offices of local government, and City and County Departments
  • Represent LAHSA at community meetings and advocate for clients at CES and Case Conferencing meetings
  • Review Request for Services to identify areas of necessary follow-up
  • Not limited to duties assigned by management for region or department needs
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • This is a very active position
  • While performing the duties of this job, the employee is regularly required to walk; climb or balance; and stoop, kneel, crouch or crawl
  • The employee must occasionally lift and/or move items over 10 pounds
  • Los Angeles Homeless Service Authority

Support Specialist

The People of Concern
10.2022 - 05.2023
  • Provide excellent customer service by engaging and welcoming all participants
  • Provide accurate information regarding available Access Center and (shower, washers & lockers) services and hours of operation
  • Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day
  • Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants
  • Monitor and oversee the Access Center Lobby, courtyard, west side patio, bathrooms and showers to ensure compliance with program policies and procedures
  • Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed
  • Provide linkage for participants to Venice Family Clinic (VFC) for medical care onsite as well as Case Management for further needs assessment
  • Document all incidents including those involving SM PD, fire department and paramedics and submit incident reports
  • Monitor and oversee the delivery of donations of food and clothing for the Access Center; and provide donation receipts to donors
  • Perform the weekly pickup of food items from the food bank Tuesday's at 7am, when needed
  • Assist with the daily operation of the facility as needed, including general cleaning duties; cleaning and sweeping front of Access Center and perimeter
  • Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes
  • Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled
  • Other duties as assigned

Family Services Specialist

Crystal Stairs Inc
10.2022 - 12.2022
  • Determine eligibility, process enrollment (including families transferred from Stage 1 and complete the initial certification of families qualified for subsidized childcare within designated time frames, as required
  • Accurately enter family data into the Centralized Eligibility List (CEL) and enroll families from the list onto the program based on state guidelines, as required
  • Manage client activities and changes for a caseload of approximately 150+ clients, as required
  • Schedule and conduct timely initial or recertification interviews to facilitate parents' enrollment or continuation on the program
  • Authorize family for childcare services according to agency policies and timelines
  • Coordinate and resolve all routine and non-routine problems by interfacing with internal and external organizations

Program Assistant/Case Manager/Program Support Specialist

New Directions for Veterans
11.2020 - 09.2022
  • With (Program Director) on all 3 veterans programs in the center
  • Transitional Directors assistant
  • Leading Program events for veterans
  • Veterans VA Intake
  • Assist veterans with substance abuse issues with case management
  • Running big groups for weekly meetings
  • Clerical duties (Word, Excel, Outlook, typing, filing, etc.)
  • Reception Duties (Phones, messages, receiving packages, etc.)
  • Daily medicine distribution to veterans on a daily/hourly basis
  • Customer Service to patients, staff, and public
  • Follow safety regulations at all times
  • Maintain a caseload of 18
  • ICMS/Champ/HMIS
  • Plan events for veterans
  • Maintain Case Notes and ISP documentation
  • Support Permanent supportive housing
  • Administer medication
  • Handle intakes and assessments for housing, mental services, substance abuse, etc
  • Process LACDA/HACLA housing applications
  • Lease-up
  • URC (Utilization Review Committee) overview for caseloads
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.

Education

MBA - Human Services Practitioner

Walden University
02-2026

Certificate - Peer Support Specialist

Loyola Marymount University
09.2023

Associates of Science - Social and Behavioral Science

Los Angeles Harbor College
06.2022

Skills

  • Team collaboration
  • Effective decision-making in high-pressure environments
  • Analytical problem-solving
  • Case documentation
  • Time management
  • Case management
  • Problem-solving

Certification

  • CPR/First-aid Certification/BSIS Certification
  • Medi-cal Peer Support Specialist
  • HET Professional Development Program

Awards

  • Compassionate
  • Outstanding Leadership

Timeline

TLS-Families Case Manager

Hopics-SSG
05.2024 - Current

In-Home Caregiver

IHSS
04.2023 - Current

Homeless Engagement Team

LAHSA
12.2022 - 04.2024

Support Specialist

The People of Concern
10.2022 - 05.2023

Family Services Specialist

Crystal Stairs Inc
10.2022 - 12.2022

Program Assistant/Case Manager/Program Support Specialist

New Directions for Veterans
11.2020 - 09.2022

Certificate - Peer Support Specialist

Loyola Marymount University

Associates of Science - Social and Behavioral Science

Los Angeles Harbor College

MBA - Human Services Practitioner

Walden University

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