Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Daron Martin

Brownsville,Pennsylvania

Summary

Ambitious, career-focused job seeker, anxious to transition from Service Desk to an entry-level SOC or Sys admin position to help launch career while achieving company goals. Currently preparing to take Comptia sec+ exam. Can have any required certification within 1-2 months of employment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Service Desk Analyst

Insight
Chandler, AZ
12.2022 - Current
  • MSP experience. 20+ tickets per shift regarding various types of technical issues via email, live chat and telephone
  • Used remote login tools to assist clients with Access, technical and product incidents or requests.
  • Analyzed and resolved IT incidents to achieve complete resolution for customers with minimal productivity loss.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.

Owner/Operator

Paintastic Painting LLC
Brownsville, PA
11.2018 - 11.2022
  • Started a Painting business
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.

Help Desk

TeleTech Holdings
Uniontown, Pennsylvania
05.2017 - 12.2018
  • Installed and performed minor repairs to hardware, software and peripheral equipment Assisted with new hire logins, Password resets and credentials via active directory prioritized and competed tickets via ServiceNow system

Technical Support Representative

TeleTech Holdings
Uniontown, Pennsylvania
12.2015 - 08.2016
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Updated and maintained database with accurate customer information and timely data entry
  • Used job-related software (salesforce) to complete contract forms, prepare change of address records or issue service discontinuance orders.

Education

Some College (No Degree) - Information Technology

Perry Hall High School
Baltimore, MD

Skills

  • Active Directory/ Azure AD / LDAP / SAP/ Workday
  • ServiceNow
  • Microsoft 365
  • Interpersonal skills
  • Account Administration
  • VMware / Citrix
  • Spam/Phishing Elimination and Prevention
  • Permissions and Access Control
  • Application Configuration
  • Program Installations
  • System Upgrades
  • Resolution tracking and Documentation
  • Help/Service Desk Support
  • Self Motivation Self Starter

Additional Information

Created Home Lab environments

- imaged and configured an Ubuntu Server on old laptop for home media central data base

-Set up old desktops with linux based Hive OS for crypto mining

-Set up Raspberry pi with Kali linux for pen testing on home server

-Set up a VDI instance of kali linux on aws cloud.

Member of red team and blue team training sites such as

- Try Hack Me

- Hack the Box

Actively listens to infosec podcasts on youtube.

Certification

  • Google IT Support Professional -Coursera Cert
  • Networking Basics - Cisco Academy training
  • Intro to Cybersecurity - Cisco Academy training

Timeline

IT Service Desk Analyst

Insight
12.2022 - Current

Owner/Operator

Paintastic Painting LLC
11.2018 - 11.2022

Help Desk

TeleTech Holdings
05.2017 - 12.2018

Technical Support Representative

TeleTech Holdings
12.2015 - 08.2016

Some College (No Degree) - Information Technology

Perry Hall High School

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