Promoted good sportsmanship, teamwork, and respect among athletes both on and off the court.
Utilized video analysis software to review gameplay footage with athletes – identifying specific areas for skill development or strategic adjustments moving forward in the season.
Organized fundraising activities to support the program''s budgetary needs for equipment upgrades and travel expenses.
Built strong relationships with players, parents, and school staff to foster a supportive athletic community.
Conducted regular check-ins with each player individually – addressing personal goals or concerns related to their role on the team or overall basketball experience.
Transport the boys to and from away games
Guided teams in overcoming challenges by sharing personal experiences and offering practical advice.
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced team's performance by providing personalized guidance and support.
Customer Service Representative
Fed Ex Ground
12.2017 - 05.2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Displayed exceptional customer service and communication skills.
Maintained a safe working environment for all team members by enforcing safety protocols and conducting regular equipment inspections.
Lifted & Stocked Heavy Items in the store for inventory