Delivered personal support to a full-time employee by performing administrative and clerical duties, enhancing overall workflow. Executed tasks such as word processing, file management, record-keeping, and scheduling appointments. Additionally, facilitated the preparation and distribution of MedCDR packets, as well as conducted in-person interviews. Demonstrated proficiency in data entry and screening, while also reviewing queries to determine potential eligibility for benefits and assisting with form completion. Communicated with customers through face-to-face interactions, phone, mail, and fax, resolving inquiries and addressing complaints regarding policies and procedures for diverse individuals. Sorted and dispatched daily postal mail, ensuring timely delivery of special delivery items.
Personal Care Assistant
Harmony Home Care
Pittsburgh, PA
11.2020 - 01.2022
Assisted clients with physical and mental needs through in-home support. Supported them with physical activities, personal hygiene, meal preparation, and transportation for errands.
Assisted Harmony Home Care clients with bathing, dressing, and grooming needs.
Supported daily living routines for clients in private home care settings.
Independent Helper
Executive Aid for Household
Pittsburgh, PA
03.2010 - 01.2022
Provided comprehensive assistance on a weekly basis by managing various errands, completing essential tasks, and maintaining an orderly living environment.
Supported executive household schedules and daily personal task coordination.
Managed cleaning, tidying, and room organization throughout household spaces.
Prepared meals and assisted with kitchen cleanup for family routines.
Childcare Supervisor
Lauri Ann West Community Center
Pittsburgh, PA
09.2019 - 01.2020
Supervised children during activities, maintaining a safe and protected space.