Darrahyl Vance
Gastonia,NC
Summary
Dynamic professional with a proven track record in customer service and aviation safety, honed at American Airlines. Excelled in roles requiring analytical skills and a high-energy approach, significantly enhancing passenger experience and operational efficiency. Skilled in Microsoft Office and adept at problem-solving, I am a self-motivated team leader committed to safety and quality control.
Overview
25
25
years of professional experience
Work History
Ramp Agent
American Airlines
Charlotte, North Carolina
05.2004 - Current
- Provide excellent customer service to ensure a pleasant flight experience
- Transport customers' luggage from the gate to the planes in a timely fashion.
- Help customers locate missing luggage and arrange for delivery to final destinations
- Guide planes to correct gates ensuring proper safety protocol is met allowing safe plane arrival
- Assist customers with boarding planes
- Communicated effectively with ground crew members to ensure smooth operation of flights.
On Air Radio Personality
WPEG-CBS Radio
Charlotte, North Carolina
03.2000 - 01.2005
- Provided exceptional customer service experience to all clients
- Participated in community speaking events
- Worked with at-risk students in the school system
- Promoted clients brand awareness through the use of on-sight Radio remotes
- Made appearances within and around the city promoting events
- Produced commercial and promos
- Worked various on-air shifts
- Maintained and logged transmitted EAS (Emergency Alert Systems) test when needed
Sales Associate
Tommy Hilfiger
Concord, North Carolina
06.2001 - 06.2004
- Interacted with faculty, staff and students on troubleshooting problems
- Recommended and helped locate merchandise based on customer needs and desires
- Maintained and restocked inventory
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Described merchandise and explained use, operation, and care of merchandise to customers
Education
Communcations -
Central Piedmont Community College
Charlotte, North Carolina05.2004
Skills
- Analytical skills
- Planning skills
- Productive work habits
- Efficient work habits
- Self-motivator
- High energy
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Basic computer knowledge
- Aviation regulations
- Security compliance
- Baggage oversight
- Pushback and towing
- Security processes
- Traveler escort
- Customer service
- Crew assistance
- Ground support equipment operation
- Quality control
- Safety procedures
- Baggage management
- Dependable and responsible
- Team leadership
- Live cargo handling
- Ramp checklist completion
- Aircraft safety checks
- Problem-solving
- Passenger assistance
- FAA regulations
- Airfield safety regulations
- FAA compliance
- Aircraft interior cleaning
- Safety procedures compliance
- Security awareness
Timeline
Ramp Agent
American Airlines
05.2004 - Current
Sales Associate
Tommy Hilfiger
06.2001 - 06.2004
On Air Radio Personality
WPEG-CBS Radio
03.2000 - 01.2005
Communcations -
Central Piedmont Community College
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines