Open To Work
DARRAIN DAVIS
Circle K
Ball,LA
20
Years of experience
Operations and customer support manager with a background in client service, financial services, healthcare administration, and compliance. Coordinates daily workflows, resolves customer issues, trains staff, and maintains accurate records while supporting service quality, efficiency, and positive customer experiences in fast-paced environments.
Work History
Operations & Customer Support Manager
5 Years- Coordinated daily business operations, customer support, staffing, workflow, and service activities to meet company standards and performance goals.
- Resolved customer questions, concerns, and service issues professionally to enhance customer experience and support retention.
- Monitor operational performance, expenses, inventory, and service quality while identifying opportunities to improve efficiency and productivity.
- Trained, coached, and supported team members to ensure adherence to policies, procedures, safety requirements, and quality standards.
Financial Services Consultant
3 Years 10 Months- Assess client goals and match suitable banking and lending options.
- Reviewed financial documents to ensure accuracy and compliance, safeguarding client interests.
- Explained service terms, fees, and account features in clear, simple language to facilitate client understanding.
- Maintained client communication and follow-up to enhance satisfaction, build trust, and improve retention.
Customer Account Manager
3 Years 4 Months- Coordinated customer support workflows across phone, email, and chat channels
- Managed customer cases in CRM and ticketing systems
- Resolved service issues using company policies and support procedures
- Monitored customer satisfaction levels through surveys and follow-up calls.
Call Center Consultant
6 Years 4 Months- Assisted members with pharmacy benefits, prescription questions, and coverage inquiries for CVS Healthcare.
- Documented calls, account details, and case notes in customer service systems.
- Resolved billing, claims, and eligibility issues using company policies and call scripts.
- Routed escalated concerns to pharmacists, supervisors, and support teams.
Education
Some College (No Degree) - Medical Billing & Coding
Associate Degree - Healthcare Management
High School Diploma
Skills
Customer Service
Customer Support
Documentation
Record Management
Administrative Support
Office Administration
Scheduling
Appointment Scheduling
Time Management
Multitasking
Attention to Detail
Financial Analysis
Accounting
HIPAA
Customer Relationship Management
Software
Workday
EHR Systems
EHR/EMR Systems
Healthcare applications
Operational Oversight Systems
Regulatory Compliance Software
Timeline
Operations & Customer Support Manager
Circle K
11.2021 - CurrentRead More
Financial Services Consultant
CKC Financial Solutions
05.2018 - 03.2022Read More
Customer Account Manager
Home Depot Inc
11.2013 - 03.2017Read More
Call Center Consultant
CVS Healthcare
02.2007 - 06.2013Read More
Unitech Training Academy
Some College (No Degree) from Medical Billing & Coding
Read More
Ultimate Medical Academy
Associate Degree from Healthcare Management
Read More
Ferriday High School
High School Diploma
Read More