Darran Alexander
Washington,USA
Summary
Diligent Customer Service Agent with solid background in supporting program operations and administrative functions. Successfully coordinated multiple projects, ensuring timely completion and adherence to organizational standards. Demonstrated proficiency in managing schedules and fostering effective communication.
Overview
20
20
years of professional experience
Work History
Program Assistant
Department of Homeland Security, FEMA
10.2020 - Current
- Possess an in-depth knowledge, skill, and ability for evaluating training using a learning management system methodology called Kirkpatrick's Levels 1, 2, and 3.
- Possess an in-depth knowledge, skill, and ability using SurveyMonkey, a data collection automated tool.
- Completes evaluations, using Kirkpatrick's methodology, to develop, design, and maintain for assessing FEMA's training needs, trends, courses, using employee grade, position, supervisory level and other demographic data. Ensures the privacy and confidentially of such data in accordance with the Privacy Act.
- Possess a comprehensive understanding and knowledge of FEMA organizational structure and functions.
- Conducts evaluations, using SurveyMonkey and Kirkpatrick's methodology, for both internal and external stakeholders applying human resources theories, concepts, laws, regulations, principles, and practices.
- Co-led establishment of evaluation teams to determine needs assessment and focus groups from various FEMA organization to assess their progress with using SurveyMonkey.
- Identifies challenging issues or problems encountered and presents solutions to supervisors and managers for review. Many of such solutions have been accepted by them.
- Prepares in-depth quarterly reports, using statistical analysis, that provides a comprehensive look at training taking place in FEMA and identifies and prepares/writes reports providing how such training can be leveraged to support FEMA's training goals and objectives.
- Prepares in-depth statistical reports that analysis and provides a comprehensive examination/look at training taking place within FEMA and how such training can be leveraged to support FEMA's training goals and objectives.
- Acts, in conjunction with other evaluation staff, as Liaison for both the learning management system and data collection tool.
- Hours per week: 40
Training Assistant
Employee Readiness Program
06.2012 - 07.2013
- Served as Program Assistant to the Employee Readiness Program.
- Made recommendation for improving employee On-boarding and other support processes to maximize employee productivity as follows: To assist new employees with understanding of the agency’s operations, opportunities and contributions of the employee’s talents to the agency’s mission. To ensure every employee understands their emergency operations responsibilities. To prepare new employees for participation in the FEMA Qualifications System (FQS). Recommendations were accepted by Managers and Supervisors.
- Provided instruction and guidance to training instructors, managers and FEMA employees.
- Tracked and maintained employee and program statistics.
- Assisted in conducting training and briefings for internal and external stakeholders, including, but not limited to, supervisors, managers, points of contacts in FEMA organizations, and others.
- Assisted in managing the Federal Employee Learning Center with making changes to existing software systems. Successfully resolved software/hardware interface or glitches and interoperability problems. Assisted in managing accounts, network rights, and access to systems and equipment.
Human Capitol/Human Resources Assistant
Department of Homeland Security, FEMA
09.2005 - 06.2013
- Determined how organizational and Federal Policy, procedures and practices coordinate while submitting a full range of personnel actions into the US Department of Agriculture’s, National Finance Center’s (NFC) various systems such as Entry, Processing, Inquiry, and Correction System (EPIC), Special Payroll Processing System (SPPS), Time Inquiry-Online Leave Correction System (TINQ), Information/Research Inquiry System (IRIS) and Payroll/Personnel Inquiry System (PINQ).
- Analyzed personnel issues by interfacing with Specialist, National Finance Center (NFC), and Regional representatives. In this regard, reviewed NFC’s database to guarantee accuracy of entitlements.
- Assembled, verified, and analyzed, and determined the accuracy of detailed data and presented this information to the audit team.
- Planned, identified, and analyzed program requirements. Conducted audit reviews.
- Developed budget projections for organizational support using Excel, Microsoft Word and PowerPoint.
- Determined the accuracy and conformance with statements, records and reports. Prepared audit documentation, work papers and reports.
- Gathered and analyzed data in support of assignments.
- Prepared written products and made oral presentations.
- Assisted supervisors regarding formulation, development, and revision of audit policies and programs.
- Assisted in conferences involving discussion of report conclusions. Provided recommendations to supervisors related to audit matters.
- Hours per week: 40
Skills
- SurveyMonkey
- Likert Scale
- Kirkpatrick Methodology, Levels 1-3
- EPIC/HCUP, NFC
- Basic Placement and Staffing
- Time and attendance reports
- Pay Setting
- Finger Printing
- Web TA/ Timekeeping training
- Records Management
- Audit Training
- Meeting Facilitation
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Interpersonal skills
- Database management
- Valid Driver's license
- Report preparation
- Calendar management
- Research abilities
- Community outreach
Timeline
Program Assistant
Department of Homeland Security, FEMA
10.2020 - Current
Training Assistant
Employee Readiness Program
06.2012 - 07.2013
Human Capitol/Human Resources Assistant
Department of Homeland Security, FEMA
09.2005 - 06.2013
Additional Computer Knowledge
- Microsoft Teams, FedHR.
- Federal Employee Knowledge Center Administrator; including (MS) Excel, PowerPoint, MS Access, MS Outlook, Windows Office, MS Project, MS Team Manager and Access, Skill-Soft, OneNote, WEBTA Coordinator, and Zoom/Teams software.
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