Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darranisha Christian

Houston,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Freight Agent

PrimeFlight
04.2025 - Current
  • Move packages to the correct location within the warehouse.
  • work collaboratively with members to meet daily scanning and packaging goals.
  • maintain a clean and organized work environment in freight handling areas.
  • follow proper safety protocols.

Lead Ramp Agent

Newrest
10.2023 - 02.2025
  • Supervised ramp operations to ensure timely aircraft servicing and safety compliance.
  • Enforced safety procedures while directing ground personnel in the safe operation of equipment.
  • Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Participated in team meetings to discuss performance, safety, and operational improvements.

Supervisor

G2 Secured Staff
06.2017 - 09.2021
  • Supervised daily operations and ensured compliance with safety standards.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Developed strategies to improve team performance and productivity.

Passenger Service Agent

Airserve
01.2017 - 05.2017
  • Providing outstanding customer service while assisting passenger.
  • Direct passenger through customs.
  • Assisting passengers to and from aircraft.

Customer Service Representative

Iqor
11.2015 - 12.2016
  • Managed inbound calls and addressed customer inquiries effectively.
  • Assisted customers in troubleshooting technical issues with products and services.
  • Documented call details accurately in the customer relationship management system.
  • Educated customers about new services and promotions through clear communication.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Customer Service Representative

PLS Loan Store
04.2014 - 10.2015
  • Assisted customers with loan applications and inquiries effectively.
  • Processed loan transactions using PLS Loan Store's proprietary software.
  • Educated clients on loan products and services available at PLS Loan Store.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted follow-ups with clients to ensure satisfaction with services provided.
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.

Cashier Team Lead

Super Value Food Store
08.2011 - 04.2014
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Monitored cashier performance, providing feedback as needed.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers promptly and responded to questions.

Education

Phillis Wheatley
Houston, TX

Skills

  • Invoicing and billing
  • Data entry proficiency
  • Freight management
  • Warehouse management
  • Documentation review
  • Payment processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Self motivation

Timeline

Freight Agent

PrimeFlight
04.2025 - Current

Lead Ramp Agent

Newrest
10.2023 - 02.2025

Supervisor

G2 Secured Staff
06.2017 - 09.2021

Passenger Service Agent

Airserve
01.2017 - 05.2017

Customer Service Representative

Iqor
11.2015 - 12.2016

Customer Service Representative

PLS Loan Store
04.2014 - 10.2015

Cashier Team Lead

Super Value Food Store
08.2011 - 04.2014

Phillis Wheatley

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Darranisha Christian