DARRAN JAMALL KELLEY
St. Louis,MO
Summary
An adaptable professional with over 5 years of experience and a proven knowledge excellent customer service. Possess the ability to communicate and collaborate well with organizational awareness, flexibility and problem solving under pressure. Works great with a team, either leading or following.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Security Specialist
Agile Defense
03.2022 - Current
- Consulted with team members to assess flawed root causes and plan for remediation.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted security audits to identify vulnerabilities.
Systems Administrator
Uncomn
03.2019 - 03.2022
- Coached and mentored employees and offered constructive feedback for performance improvement
- Kept day-to-day administration of programs on-track with skilled leadership
- Applied active directory knowledge to assist users, create accounts, and manage access control
- Managed IT functions to support hardware, software, and network systems
- Safeguarded company data with top-quality anti-threat planning and corrective action strategies
- Applied regular patches and reviewed breach attempts to keep systems protected against emerging security threats
- Maintained and monitored technical support mailbox for users
- Supported users by troubleshooting and solving network access issues
- Supported users with training, technical assistance and network improvements
- Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Train new System Administrator on key systems.
- Rapidly respond to user assistance requests. Create and track trouble tickets to resolution.
- Serve as company and program ambassador to worldwide users.
- Assist user with account management services such as creating or unlocking accounts and password resets.
- Verify availability of operational interfaces, networks, or databases.
- Monitor cyber-security tools.
- Support trouble ticketing systems
X-Ray Technician
CareSTL Health
01.2020 - 03.2022
- Aligned imaging with physicians orders based and prepared reports detailing findings to help with diagnostics
- Monitored patients during procedures and quickly responded to emergencies
- Oversaw work of junior technical staff and trained in proper techniques.
Education
Associate of Applied Science - Medical Radiologic Technology
ST. LOUIS COMMUNITY COLLEGE
St Louis, MO07.2011
Skills
- System upgrades
- Program installations
- Technical Support
- Server maintenance
- Technical education
- Linux
- MS Windows
- Customer Service
- Trainer
- Customer support trouble ticketing systems
Certification
Comptia Security+
ITIL Foundation 4
Secret Clearance
Timeline
Information Security Specialist
Agile Defense
03.2022 - Current
X-Ray Technician
CareSTL Health
01.2020 - 03.2022
Systems Administrator
Uncomn
03.2019 - 03.2022
Associate of Applied Science - Medical Radiologic Technology
ST. LOUIS COMMUNITY COLLEGE
Comptia Security+
ITIL Foundation 4
Secret Clearance
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