Darreal Eddiness
North Las Vegas
Summary
Detail-oriented professional with unparalleled communications and problem solving skills while displaying a high level of integrity and trust. Offering solid leadership expertise as an employee and or trainer; overseeing logistics, operations and safety support and maintenance operations. Contributions include maintaining safety by writing and updating safety standard operating procedures which were approved and implemented. Computer proficiencies include Microsoft Office Suite along with various word processing, spreadsheets and database software. Resourceful professional in the field of mechanical supervision, known for high productivity and efficiency in task completion. Possess specialized skills in operational troubleshooting, preventive maintenance strategies, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective teamwork. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Truck Service Advisor and Onsite Technician / Trainer
Travel Centers of America & PETRO
01.2016 - 03.2025
- Department of Transportation (DOT) truck and trailer technician qualified to diagnose, PMCS and perform all truck and tractor repairs not excluding tires and services
- Provided accurate, efficient service to customers by troubleshooting, diagnosing and repairing heavy-duty trucks in a reasonable and responsible manner
- Trained numerous Onsite truck technicians on shop systems, procedures and servicing equipment as necessary
- Extensive comprehension of Fleet Maintenance operations, in areas of electrical, hydraulics, PM and DOT inspection requirements
- Vast knowledge in writing service reports that accurately document activities, work orders, parts list in an accurate and timely manner to enable employees to do their job in a timely manner
- Advised and assisted customers throughout the buying process, coordinating and providing information to complete a satisfactory repair transaction
Collections Specialist
Credit Acceptance
12.2014 - 01.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Sales Agent
Universal Tool Sales
03.2012 - 11.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Business Administration - Entrepreneurship
College of Southern Nevada
Las Vegas, NV05-2026
Automotive Technician training -
Pima Community College
01.2008
Skills
- Diagnostic Troubleshooting Expertise
- Work order management
- Technical Proficiency
- Efficient Parts Procurement
- Service Appointment Management
- Proficient in Service Upselling
- Adaptability to new technology
- Skilled in Diagnostic Applications
- Client Support
- Customer service
- Call center experience
- Conflict resolution
- Payment processing
- Staff training
Certification
Daimler Trucks North America (DTNA)
Timeline
Truck Service Advisor and Onsite Technician / Trainer
Travel Centers of America & PETRO
01.2016 - 03.2025
Collections Specialist
Credit Acceptance
12.2014 - 01.2016
Sales Agent
Universal Tool Sales
03.2012 - 11.2014
Automotive Technician training -
Pima Community College
Business Administration - Entrepreneurship
College of Southern Nevada
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