Darrein Goins
Houston,TX
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Industrious inventory management and planning professional retail background. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays.
Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sherwin-Williams Paint Store
08.2025 - Current
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Manager
Sherwin Williams Co
07.2024 - 08.2025
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Manager
Sherwin Williams Co
07.2023 - 07.2024
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Manager
Sherwin Williams Co
06.2022 - 07.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Wholesale Associate
Sherwin-Williams
12.2021 - 06.2022
- Excellent communication skills, both verbal and written.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Greeted store customers and discussed needs.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Assistant Manager
Sherwin Williams MTP Program
04.2021 - 12.2021
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recorded daily activities for inventory control.
- Checked product levels and recommended new purchases.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Greeted customers and directed to requested products.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Developed plan-o-grams and layouts that maximized sales.
- Greeted store customers and discussed needs.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Planned and scheduled projects and directly performed installations.
- Updated manuals to reflect amending of rates, rules or regulations.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Arts - social science
Florida Agricultural And Mechanical University
Tallahassee, FL12.2019
Skills
- Problem solving
- Customer service
- Oversee day to day operations
- Team building and leadership
- Customer experience
- Invoicing procedures
- Pricing analysis
- Shipping coordination
- Promotional planning
- Returns handling
- Warehouse operations
- Stock control
- Merchandising strategies
- Pricing strategies
- Forecasting
- Sales support
Awards
Accolades -Spectrum of Excellence (Presidents Club) 2022, Spectrum of Excellence (Presidents Club) 2023
Timeline
Assistant Manager
Sherwin-Williams Paint Store
08.2025 - Current
Assistant Manager
Sherwin Williams Co
07.2024 - 08.2025
Assistant Manager
Sherwin Williams Co
07.2023 - 07.2024
Assistant Manager
Sherwin Williams Co
06.2022 - 07.2023
Wholesale Associate
Sherwin-Williams
12.2021 - 06.2022
Assistant Manager
Sherwin Williams MTP Program
04.2021 - 12.2021
Bachelor of Arts - social science
Florida Agricultural And Mechanical University