Darrel Allen
Germantown
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
17
17
years of professional experience
Work History
Office Manager/HR Administrator
Nexight Group, LLC
02.2020 - Current
- Provide exceptional administrative skillset, while serving in a multitude of roles, with areas including Human Resources, I.T., Recruitment, Safety Officer, and D.I.B Officer.
- Recruited and hired 45 employees, which helped Nexight double in size from 32 to 74 employees in two years.
- Administered HR functions, including recruiting, personal records management, onboarding, offboarding, and training, management, onboarding, employment verifications, health department audits, etc.
- Posted internal and external job requisitions through Indeed and ZipRecruiter
- Developed and tracked goals to identify success in the hiring process.
- Performed office-related duties, including reception, correspondence, coordinating meetings, and company-sponsored functions, ordering supplies, maintaining office equipment, and coordinating with vendors, equipment repairs, etc.
- Served as IT for the configuration of new laptops, server maintenance, audio/video maintenance, and database management.
- Identified process improvements and partnered with the CEO and COO to create and implement SOPs related to company protocols.
- As Co-Project Manager to facilitate the company's move to a new office in 2021. Efforts included budgeting, company contracting, licensing, organizing/facilitating movers, safety/office code checks, and office buildouts.
- Co-lead the Diversity, Inclusion, and Belonging Hiring Practices Committee.
Administrative Assistant
The Catholic University of America/Columbus Law School
07.2018 - 02.2020
- Provided optimum support to the law school's Experiential Curriculum Director, Office of Career and Professional Development Director, as well as the law school's student body in a wide array of roles.
- Served as the primary point of contact for all students who are enrolled in any internships and/or externships as it pertains to their associated grades and required projects/logs.
- Coordinated with the law school's scheduler to ensure that the students are enrolled in their proper classes.
- Worked as the primary liaison between the Experiential Curriculum department and the OCPD office, to include all Pro-Bono activities (of which, I act as the Pro Bono Support Coordinator).
- Served as the lead coordinator in the school's two biggest law school events: Community Service Day and the Externship Fair.
- Provided exemplary support to the Columbus Community Legal Support (CCLS) team and their associated clients.
- Established, maintained, and updated all law school student's academic files, to include all mid-term and final evaluations.
- Facilitated the conversion to electronic files from paper sources as it pertains to student, faculty, and staff documents.
Assistant Manager
FedEx/Kinko's
08.2011 - 06.2018
- Provided exemplary customer service to the general public, as well as managed an excellent team in completing a wide array of tasks and assignments.
- Handled daily closing of the store, to include reconciliation of all financial transactions and daily deposits to the bank.
- Maintained weekly supply order.
- Supervised 10 employees.
- Implemented new company policies/procedures as handed down by our District Manager.
- Ensured peak performance in all areas of our store to meet monthly/yearly fiscal goals.
- Served as liaison for all our outside vendors.
Executive Assistant
Northern Virginia Training Center
08.2011 - 04.2012
- Assisted in multiple areas dealing with the daily operations of the facility, which served our patient population.
- Supported and maintained the schedules for 3 primary physicians.
- Created and populated the schedules for up to 12 monthly client clinics and 3 Primary Physicians.
- Established a rapport with our patient population and resident medical assistants.
- Maintained weekly Kronos report for Health Service/OT/PT/Dental departments.
- Primary liaison between training center and INOVA hospitals.
- Created and updated all client profiles, to include insurance, labs, hospital reports and clinical reports.
- Managed and updated all physicians credentialing.
- Served as Health Service departmental lead.
- Maintained all outside physician contracts and supported all outside vendor seminars.
Operations Manager
Cignet Health
04.2009 - 05.2011
- Provided peak service in multiple facets of the company, ensuring Operations ran at an optimum level of performance.
- Administered and ensured peak performance of vital areas of operations, which included Billing, Quality Assurance, Credentialing, Accounts Payable/Receivable, Scheduling, IT, and Customer Service.
- Worked closely with the President of the company to assist with the identification and acquisition of quality health care physicians and professionals, in any given specialty.
- Established and solidified all existing contracts with outside vendors, medical suppliers, and partner organizations that house our temporary physicians.
- Created and maintained fundamental databases, for the purposes of tracking employee performance and company trends.
- Was responsible for tracking and ensuring status of all physician documentation and licensing.
- Updated and/or established billing compatibilities with all major insurance carriers.
- Organized and led key weekly and monthly financial/performance meetings.
- Key Accomplishments
- Successfully added six additional physician contracts to the health practice.
- Dramatically reduced “no show” rate from 30% to less than 20%.
- Successfully implemented several policies and procedures that have attributed to a boost in employee morale and productivity.
- Effectively increased acceptance rate for all insurance claims by 15%.
- Successfully garnered a partnership with Bank of America for payroll processing.
Education
Bachelor of Arts - Psychology and Communications
Syracuse University
Utica, NY01.2000
Skills
- Software: Microsoft Office 365 (Word, Excel, PowerPoint, and Teams), SharePoint, Costpoint 8/Deltek, QuickBooks, Workday, Greenhouse, BenefitMall, Datawatch Systems, E-Verify, Canva, Trello, Zoom, and Adobe
- Management: Stakeholder Engagement, Coordination, Risk Factor & Assessment, Onboarding/Offboarding, Hiring Lifecycle, 365 Review, Conflict Resolution, Critical & Strategic Thinking, and Time Management
- Customer service
- Office management
- Office administration
- Scheduling and calendar management
- Multitasking Abilities
- Time management
- Staff development
- Process improvement
- Employee supervision
- Human resources
Timeline
Office Manager/HR Administrator
Nexight Group, LLC
02.2020 - Current
Administrative Assistant
The Catholic University of America/Columbus Law School
07.2018 - 02.2020
Assistant Manager
FedEx/Kinko's
08.2011 - 06.2018
Executive Assistant
Northern Virginia Training Center
08.2011 - 04.2012
Operations Manager
Cignet Health
04.2009 - 05.2011
Bachelor of Arts - Psychology and Communications
Syracuse University