Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darrel Copper

Seattle,WA

Summary

An energetic, self-starting Desktop Engineer working with excellent analytical, organizational, managerial and creative skills. Highly motivated and versatile, employment experience and education show proven ability for analyzing problems, developing and simplifying procedures, and finding innovative solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Engineer

Bristol Myers Squibb
Bothell, WA
08.2022 - Current
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
  • IMACD function including installation and decommission.
  • . Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
  • Understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
  • Assisted in development of system security protocols.
  • Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to engineering supervisor.
  • Taking ownership of issues through to resolution on all appropriate requests
  • Tested new software and hardware prior to deployment.
  • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Led system administration, overseeing more than 800 installations across multiple facilities.
  • Trained new hires on computer and software use and company policies.

Shipt Shopper

Shipt
Seattle, WA
11.2020 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Consulted with businesses to supply accurate product and service information.
  • Recorded accurate and efficient records in customer database.

Lead Installer

Lejnd Industries
Atlanta, GA
11.2017 - 11.2021
  • Loaded and unloaded building materials used for construction.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Disassembled broken and defective furniture and equipment to facilitate repair.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.

Education

Associate of Applied Science - Information Technology

MyComputerCareer.com
Raleigh, NC
07.2022

Skills

  • Web Security
  • Hardware Inventories
  • Computer Updates
  • Coding and Designing
  • Training Junior Team Members
  • Equipment Updates
  • Remote Desktop Services
  • Network Security
  • Project Management
  • CISCO Installations
  • Network Hardware and Software Maintenance
  • Computer System Diagnostics Software
  • Service Desk Team Management
  • CompTIA A Certified
  • Microsoft SCCM
  • Microsoft Certification

Certification

CompTIA A+

CompTIA Network+

CompTIA IT Operations Specialist

MTA: Security Fundamentals

MTA: Windows Server Administration Fundamentals

MTA: Networking Fundamentals

Linux Fundamentals

Microsoft Azure

Timeline

Desktop Engineer

Bristol Myers Squibb
08.2022 - Current

Shipt Shopper

Shipt
11.2020 - Current

Lead Installer

Lejnd Industries
11.2017 - 11.2021

Associate of Applied Science - Information Technology

MyComputerCareer.com

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Darrel Copper