Darrel King

Xxx Xxx Xxx Xxx

Name, Innovative Management Concepts, IMC, Audio Video Operations Manager, Top Secret, Associates Degree, Computer Science, Institute, ITIL Foundation, Information Assurance Fundamentals (IASO), Security+, 12/2023, Xxx Xxx Xxx Xxx, AV Operations Manager, Innovative Management Concepts, Inc. (IMC), 05/2018, Present, Manage a group of engineers responsible for communications associated with VTC bridging, MS Teams and TRICASTER video streaming as well as photography, video recording and editing., Collaborate with clients or project stakeholders to determine AV requirements and objectives for all conference rooms and offices., Design and specify audio and video systems that meet technical and budgetary constraints., Interface with vendors to create schematics, diagrams, and plans for AV installations., Configure, and set up audio and video equipment including cameras, microphones, mixers, amplifiers, projectors, and displays., Integrate AV systems with other technology components, such as MS teams, TRICASTER, and VTC infrastructure., Perform daily quality control tests and calibration of audio and video equipment to ensure optimal performance., Troubleshoot and resolve technical issues that may arise during setup or operation., Operate AV systems during events, presentations, or broadcasts to ensure optimal performance., Monitor audio and video quality and make real-time adjustments as needed., Maintain, repair, and update AV systems to optimize lifespan and functionality., Keep up to date with firmware updates and industry advancements., Manage AV projects, including timelines, budgets, and resources., Coordinate with team members, vendors, and subcontractors to deliver projects on time and within scope., Create and maintain documentation for AV systems, including equipment lists, manuals, and user guides., Provide training and instruction to clients or end-users on the operation and maintenance of AV systems., Ensure that AV systems and installations comply with industry standards, regulations, and CCRI guidelines., Perform risk assessments as needed., AV Operations Manager, NCI Information Systems Inc, 05/2013, 05/2018, Oversee daily operations for a team of technicians who support the installation, configuration, integration and test of videoconferencing, audiovisual equipment., Responsible for ensuring proper maintenance on all equipment and facilitate replacement, repair, and upgrades as needed., Implement processes and procedures that best support customer expectations and contractual obligations., Operations Manager, NCI Information Systems Inc., 12/2012, 02/2014, Oversee daily operations of a team of software engineers responsible for developing database applications., Accountable for optimization-focused design to ensure that all systems we manage will meet and/or exceed system integrity and availability., Quality Assurance Manager, NCI Information Systems Inc, 09/2010, 12/2012, Responsible for working with operations managers to ensure projects remain on task and adheres to QA methodologies., Develop and maintain Standard Operating Procedures and evaluate their effectiveness., Assistant Program Manager, NCI Information Systems Inc, 09/2008, 09/2010, Responsible for managing the Tier II Helpdesk and Tier III network operations teams., Implement ITIL based processes and metrics., Customer Service Manager, NCI Information Systems Inc, 10/2006, 09/2008, Responsible for managing the computer systems and network assets associated to ARNG Arlington Hall Station., Facilitated the CM Board meetings for the purpose of evaluating network enhancements., Program Manager, Arrowhead Global Solutions, 09/2003, 09/2006, Reported billable hours to customer and home office., Managed a group of individuals providing call center and first- and second-level technical support., Senior Manager, Global One (Equant), 01/1996, 09/2001, Staffed and trained a team of managers providing network support., Created guidelines for managers and engineers., Pentagon, RCC Enterprise, All states and territories, FBI, FEMA

• Multiple GEM (Going the extra mile)
• Written commendations from flag level NGB officers