DARRELL BEATTY
Franklin,OH
Summary
Detail-oriented and highly organized executive assistant and customer support representative with 35 years of employment history. I am well-versed in providing seamless support to executives, clients and general public. Dedicated worker with excellent communication, time management, computer skills and loyalty. Aiming to leverage my abilities to successfully fill the vacancy at your company. I can be relied upon to help your company achieve its goals. Wanting to find a position to add support and be a positive addition to the company and community while serving with purpose.
Overview
35
35
years of professional experience
Work History
PHONE OPERATOR
WESTPARK COMMUNICATIONS
11.2021 - 06.2022
- 24/7 Live Answering Service Company
- Answered high volume of inbound customer calls from diverse companies across the USA and International
- Provided accurate and satisfactory answers to queries and concerns from a variety of cliental
- Answered calls for doctor's offices, lawyer's offices, dentist offices
- Abuse (physical and sexual) Helplines, Utility Companies, A/C & Heating Companies, Leasing Companies
- Ordered Philips Medical Equipment
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Operated CRM's websites for ordering, tracking, returns and general logistics for many diverse clients daily
- Processed payments and credits
- Listened to customer requests, referring to alphabetical and geographical directories to answer questions and provided telephone information
- Updated public and confidential directory information.
EXECUTIVE ASSISTANT / TOUR MANAGER
GAYLE ENTERPRISES, INC.
03.2005 - 06.2020
- Coordination of all travel and logistics for high level entertainer, band and crew, including international
- Detailed trip planning
- Heavy calendar management
- High level executive support for meeting logistics, preparation of confidential documents
- Coordination of offsite events including overall meeting setup, catering, and transportation
- Oversaw the creation and sales of high level entertainer merchandise both online and at in-person events
- Created content for and maintained all social media accounts
- Management of personal affairs, including healthcare, vacations, property management, and private events
- Access to confidential information related to both personal and professional business and expected to maintain discretion.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
FRANKLIN HIGH SCHOOL
FRANKLIN, OHIO06.1992
Skills
- Excellent Client and customer service
- Enthusiastic work ethic and disciplined time management
- Self scheduling or team scheduling
- Communication skills and problem solving
- Client / Customer Relations with loyalty, respect and confidentiality
- MS Office - PC Mac platforms - Adobe Suite
- Collaborative nature and approachable
- Adaptability and flexibility
- Problem research and resolution
- Common sense thought process
Timeline
PHONE OPERATOR
WESTPARK COMMUNICATIONS
11.2021 - 06.2022
EXECUTIVE ASSISTANT / TOUR MANAGER
GAYLE ENTERPRISES, INC.
03.2005 - 06.2020
High School Diploma -
FRANKLIN HIGH SCHOOL
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