Darrell Brown
Summary
Business - Focused administrator, that demonstrates high performing customer service with over 12 years of experience. Exceptional background in support services. Dedicated to Impacting organizational outcomes through building effective relationships, and upholding the commitment to the customer experience.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Amazon
10.2021 - 01.2022
- Received and processed 60 + incoming shipments daily, while verifying accuracy of items against purchase orders.
- Assisted in loading finished goods onto delivery vehicles as required increasing productivity by 30%.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Store Associate
Whole Foods Market Inc
10.2019 - 08.2020
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items driving sales up by 15 %.
- Greeted customers, answered questions, and provided assistance with locating merchandise.
- Developed strong customer relationships, also educating customers to encourage repeat business
- maintained overhead of all frozen / refrigerated products to ensure of quality items for customers.
Museum Attendant Guard
American Museum Of Natural History
01.2008 - 10.2016
- Provided crowd control for 100+ people during special events at the facility.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Recognized security risks to properly handle situations.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
Shop Stewart
American Museum Of Natural History
- Facilitated conflict resolution meetings between employees and management, employees and employees.
- Facilitated arbitration meetings with union members / employees.
- Held union local meetings, held meeting time.
- Attended union rallies in representation of union local 1306.
- Managed confidential information concerning labor law regulations concerning the physical location of the American Museum of Natural History Safety and security.
- Attended union meetings with union delegates concerning arbitration protocol on behalf of union members / employees.
Direct Service Professional
Heaven's Hands Community Service
- Conducted assessments of client's abilities and needs based on observation, interviews and review of records.
- Ensured safety of clients at all times by monitoring their environment and providing supervision accordingly.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Participated in training sessions to increase knowledge about disability-related topics.
- Assisted clients in developing independent living skills such as money management, transportation, and housekeeping.
- Supervised medication administration, personal hygiene and other activities of daily living.
Education
Master's Degree in Business Administration
American Inter Continental University
02-2024
Bachelor's Degree in Business Administration
American Intercontinental University
07-2021
Skills
- Proficient in Microsoft Word And PowerPoint
- Developmental Disabilities
- Efficient Time management
- Business development
- Excellent communication skills
- Detail Oriented
- Exceptional organizational skills
- Supervisory: Motivating & assessing employees
- Security guard
- Assessments Recruiting
- Sales
Timeline
Warehouse Associate
Amazon
10.2021 - 01.2022
Store Associate
Whole Foods Market Inc
10.2019 - 08.2020
Museum Attendant Guard
American Museum Of Natural History
01.2008 - 10.2016
Shop Stewart
American Museum Of Natural History
Direct Service Professional
Heaven's Hands Community Service
Master's Degree in Business Administration
American Inter Continental University
Bachelor's Degree in Business Administration
American Intercontinental University