Darrell Carter
Roswell,NM
Summary
Dynamic General Manager with a proven track record at Denny's, excelling in operations management and leadership. Spearheaded innovative strategies that boosted efficiency and revenue growth, while fostering a collaborative team environment. Skilled in problem resolution and training, consistently enhancing customer satisfaction and employee engagement.
Overview
2
2
years of professional experience
Work History
General Manager
Dennys
11.2023 - 06.2024
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
General Manager
Popeyes® Louisana Kitchen
02.2023 - 07.2023
- Enhanced customer engagement through feedback collection and service improvement initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Wing Stop
02.2022 - 01.2023
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, improving labor efficiency.
- Conducted regular quality checks on food preparation to maintain safety standards.
- Analyzed sales data to identify trends and inform product offerings and promotions.
- Facilitated team meetings to communicate goals, address issues, and motivate staff performance.
Education
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Troy, New York, NY06-2010
High School Diploma -
Poughkeepsie High School
Pouhgkeepsie Ny06-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
Timeline
General Manager
Dennys
11.2023 - 06.2024
General Manager
Popeyes® Louisana Kitchen
02.2023 - 07.2023
General Manager
Wing Stop
02.2022 - 01.2023
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
High School Diploma -
Poughkeepsie High School