Darrell Dawson
Kalamazoo,MI
Summary
Dedicated team member recognized for strong communication skills and adaptability across diverse work environments. Proven ability to efficiently manage modifications, requests, and feedback from colleagues, clients, and vendors while understanding the unique needs of all parties involved. Demonstrates flexibility in adjusting work style to accommodate various projects and excels at juggling multiple assignments under tight deadlines. Committed to fostering collaboration and delivering high-quality results in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Comfort Designer
Aire Serv of Kalamazoo
Kalamazoo, MI
04.2025 - 03.2026
- Engaged with clients to identify HVAC needs and developed customized solutions to enhance comfort.
- Drove revenue growth exceeding $600K in less than a year, utilizing newly acquired expertise in HVAC systems.
- Coordinated with home warranty companies to facilitate customer satisfaction and service delivery.
- Engaged with industry professionals at networking events to enhance customer acquisition efforts.
- Coordinated activities of installation crew for Aireserv, focusing on timely and quality installations.
Life Insurance Agent
NorthStar Insurance Advisors / Efund Insurance
01.2021 - 01.2025
- Generated over $1.2M in new premiums by identifying client needs and crafting tailored insurance solutions at Northstar Insurance Advisors.
- Achieved 85% client retention rate through proactive policy reviews, claim assistance, and building strong relationships with diverse clientele.
Program Advisor
Express Auto
Kalamazoo
11.2019 - 12.2021
- Guided clients to suitable vehicles enhancing mobility and credit opportunities
- Consistently sold 7 cars monthly, exceeding sales targets.
- Generated and nurtured leads, boosting dealership visibility.
- Facilitated family mobility through strategic vehicle matching.
- Enhanced client satisfaction by aligning vehicle features with needs.
Sales Lead / Supervisor
Trugreen LawnCare
02.2018 - 08.2019
- Optimized sales processes at Trugreen LawnCare
- Analyzing customer needs to close leads effectively while maintaining $8,000 weekly personal sales
- Improving team performance metrics.
- 2 seasons
Sales Associate/Driver
Batteries Plus Bulbs
08.2015 - 08.2017
- Facilitated timely deliveries throughout Michigan while conducting technical pack rebuilds and device repairs.
- Prioritizing customer needs through attentive service and product guidance.
Computer Technician, Internship
Experiencia Preparatory Academy
06.2012 - 08.2014
- Streamlined technology operations by implementing software installations.
- Conducting hardware repairs, managing system imaging, and supporting server maintenance.
Education
Bachelor of Science - Business, Behavior Science
Western Michigan University
Kalamazoo, MI06.2018
Skills
- Teamwork skills
- Computer literate
- Concept development
- Project management
- Building Performance Institute Certified
- Energy Audits
Accomplishments
Received my BPI certification in a industry I knew nothing about to help maximize Business profits and also help customers with energy efficiency.
Certification
BPI Certifications
Building Science Principles
Healthy Home Principles
Building Analyst Technician
Building Analyst Professional
Languages
English
Native or Bilingual
Timeline
Home Comfort Designer
Aire Serv of Kalamazoo
04.2025 - 03.2026
Life Insurance Agent
NorthStar Insurance Advisors / Efund Insurance
01.2021 - 01.2025
Program Advisor
Express Auto
11.2019 - 12.2021
Sales Lead / Supervisor
Trugreen LawnCare
02.2018 - 08.2019
Sales Associate/Driver
Batteries Plus Bulbs
08.2015 - 08.2017
Computer Technician, Internship
Experiencia Preparatory Academy
06.2012 - 08.2014
Bachelor of Science - Business, Behavior Science
Western Michigan University