Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director for Residential Operations
Clayton State University
01.2024 - 08.2024
Maintained campus safety equipment in conjunction with Public Safety department, including elevators, appliances, building spaces, emergency equipment (such as fire extinguishers, AEDS, and call boxes), and other stuff
Oversaw Access & Control for Housing & Residence Life, including locks and doors for 1400 on campus rooms, apartments, offices, and storage areas.
Collaborate with external service vendors, on-site facilities team, and student staff to ensure operational effectiveness
Implemented system for key audit and access control – reducing key loss/ replacement and improving security for students.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Executive Assistant to the Vice President of Student Affairs
Clayton State University
01.2023 - 12.2023
Managed campus-wide special programs and initiatives, including Campus Mandatory Trainings (ex: Title IX, Sexual Assault Prevention, Alcohol Awareness) and Summer Camp groups
Recruited, trained, and supervised Student Affairs student employees
Supported successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.
Maintained a professional image for Vice President''s office through polished written correspondence and exceptional interpersonal skills in face-to-face interactions.
Promoted a healthy work-life balance for Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments.
Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
Outdoor Adventure Coordinator
Clayton State University
10.2018 - 12.2022
Maintained campus safety equipment in conjunction with Public Safety department, including elevators, appliances, building spaces, emergency equipment (such as fire extinguishers, AEDS, and call boxes), and other stuff
Directed Outdoor Adventure programs as part of the Recreation & Wellness team, improving program participation by 40% in the first year, and maintaining the increased average of participants over the next eight semesters
Successfully maintained program operations and student involvement during COVID shut-down and budget cuts, creating new programs to build community and foster engagement
Instituted program performance metrics and data analysis to improve department offerings
Redesigned all promotional and marketing materials to be more inclusive of gender and racial diversity
Ensured compliance with certifications and safety standards for outdoor adventure equipment, including challenge course.
Program Director, Outdoor Recreation and Family Programs
Silver Bay YMCA Conference Center
02.2016 - 09.2018
Maintained facility safety standards over 25 program areas, all maintenance facilities, and grounds
Co-chair of Operations Committee, tasked with training all personnel in safety standards, CPR/1st Aid/AED, and creating/ evaluating operations protocols
Recruited, supervised, and scheduled over 100 seasonal staff, increasing staff retention rate from 19% to 52% within first year while simultaneously improving guest satisfaction
Managed program operations and staffing of 25 unique program areas of the conference center
Developed and implemented training materials for new and returning staff, including innovative on-boarding and frequent in-service trainings
Led workshop trainings on core competencies of Leadership, Communication, Teamwork, Customer Service, and Emergency Situation Management
Measured and reported staff progress in relation to program operation goals, utilizing data analysis and customer service surveys.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Program Director, Aquatics & Youth Development
Williamsport YMCA
07.2012 - 02.2016
Association Safety Committee (chairperson)
Ensured compliance with safety standards and maintained staff certifications
Performed monthly safety inspections in accordance with YMCA, insurance provider standards
Performed yearly safety evaluations, briefing Association CEO and COO on findings, including suggestions and needed compliance methods
Created Aquatics Staff Advancement Module, designed to help staff navigate YMCA Core Values and grow within their positions
Developed safety trainings and protocols for the Association, including 5 YMCA facilities, 3 daycare facilities, and 2 overnight camps
Designed new pool for new facility (2013), including upgrades to sauna, steam room, hot tub, locker room, and pool amenities
Oversaw construction and Grand Opening (2014)
Responsible for all Aquatics and Youth Leadership program development and administration
Managed finances for program operations, including budgeting for program development and staffing
Provided staff performance assessments and advancement trainings
Cultivated collaborative relationships with service providers and community members.