Darrell Fincher
Erie,PA
Summary
Dynamic professional with extensive experience at UPMC Hamot Hospital, excelling in team building and customer service. Proven ability to enhance patient well-being through effective health monitoring and activity planning. Strong leadership skills foster collaboration and performance improvement, ensuring high-quality service delivery in fast-paced environments. Committed to skill development and client satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Barber National Institute - Main Campus East Enterance
Erie, PA
09.2014 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted individuals in learning and developing new skills.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Operations Manager Nutrition & Food Service/EVS Manager
UPMC Hamot Hospital
Erie, PA
03.2024 - 04.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Prepared staff work schedules and assigned team members to specific duties.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Nutrition and Food Service Manager Patient Service
UPMC Hamot Hospital
Erie, PA
05.2019 - 03.2024
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented standard operating procedures for food service staff.
- Resolved customer complaints promptly in a professional manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed daily task list with employees and assigned tasks for completion.
- Explained goals and expectations required of trainees.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
Food Service Team Leader
UPMC Hamot Hospital
Erie , PA
04.2017 - 05.2019
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Delegated work to staff, setting priorities and goals.
- Performed routine maintenance tasks such as cleaning floors, counters, and shelves in order to keep the kitchen area sanitary.
- Adhered to company food, safety, quality and sanitation policies.
- Provided feedback on team member performance reviews by evaluating individual strengths and weaknesses.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created weekly schedules for all staff members based on expected volume of customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
Direct Support Professional
Lakeshore Community Service
Erie, PA
11.2014 - 11.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted individuals in learning and developing new skills.
Supervisor of Operations
UPS
Erie, PA
11.2013 - 04.2017
- Delegated work to staff, setting priorities and goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Recruited, interviewed and selected employees to fill vacant roles.
- Built strong operational teams to meet process and production demands.
Fitness Instructor
Erie School District
Erie, PA
08.2013 - 11.2013
- Explained and demonstrated fitness and conditioning techniques and movements.
- Trained staff members on proper technique when using exercise machines or weights.
- Provided first aid and emergency support in the event of injuries during training sessions.
- Wiped down exercise mats, weights and equipment prior to and after use.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Enforced safety rules and procedures to minimize injuries.
Sales Associate
Country Fair
Erie, PA
07.2013 - 11.2013
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Handled customer complaints in a professional manner.
Assistant Coach
Philadelphia School District
Philadelphia, PA
05.2008 - 08.2008
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Attended staff meetings to discuss strategies, tactics, and training schedules.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Led warm-up and cool-down sessions for practices and games to prevent injuries.
- Provided feedback to athletes during and after performances to encourage continuous improvement.
- Provided mentorship to athletes, fostering a positive and supportive team environment.
- Assisted head coach in scouting and recruiting promising athletes to strengthen the team roster.
- Analyzed video footage to identify areas of improvement for individual players or the entire squad.
- Facilitated communication between players, coaching staff, and management to ensure alignment of goals.
Mail Handler
United States Post Office
Philadelphia, PA
12.2006 - 03.2007
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Verified accuracy of postage amounts on all outgoing mail pieces.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Operated mail processing equipment and manually sorted mail.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Sports And Fitness Administration
Edinboro University of Pennsylvania
Edinboro, PA05-2013
Associate of Science - Business Administration
Berean Institue
Philadelphia, PA05-2007
Skills
- Direct care
- Client monitoring
- Activity planning
- Health reporting
- Family collaboration
- Skill development
- Team building
- Customer service
- Performance evaluation
- Time management
- Effective communication
- Problem solving
- Leadership
- Teamwork and collaboration
- Teamwork
- Healthcare
- Multitasking Abilities
Accomplishments
- The Rose Award- Recognition of Service Excellence. Honor individuals who demonstrate outstanding service,compassion, and dedication, often in healthcare, hospitality,or public service.
- UPMC Aces Award- Honors staff who exemplify UPMC five core values. Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation.
Affiliations
- Erie Explosion Indoor Football Team (CIFL) Intern January 2013 - May 2013
- Team Captain Benjamin Franklin High School.
- Berean Institute Junior College (Team Captain)
- Fitzsimons High School (Football Manager & Defensivebacks coach)
- All-Public/ All City Philadelphia Football Public League
- All Public in Track & Field (4x100, 4x200, and 4x400)
- Ben Franklin Football Three Year Letter
- Ben Franklin Baseball Two Year Letterman
Volunteer Work
- Upward Bound Mentor (GECAC) Summer High School Program
- Member of the Ben Franklin High School College Access Program
- Philadelphia Baptist Church Community Service Food Drive
- Varsity Team Member, Intercollegiate Football Edinboro University
- Volunteer of Edinboro Community Outreach
- Member of BSU Brother & Sister United (Edinboro University)
- President A.F.R.I.C.A, Edinboro University.
References
References available upon request.
Timeline
Operations Manager Nutrition & Food Service/EVS Manager
UPMC Hamot Hospital
03.2024 - 04.2025
Nutrition and Food Service Manager Patient Service
UPMC Hamot Hospital
05.2019 - 03.2024
Food Service Team Leader
UPMC Hamot Hospital
04.2017 - 05.2019
Direct Support Professional
Lakeshore Community Service
11.2014 - 11.2018
Direct Support Professional
Barber National Institute - Main Campus East Enterance
09.2014 - Current
Supervisor of Operations
UPS
11.2013 - 04.2017
Fitness Instructor
Erie School District
08.2013 - 11.2013
Sales Associate
Country Fair
07.2013 - 11.2013
Assistant Coach
Philadelphia School District
05.2008 - 08.2008
Mail Handler
United States Post Office
12.2006 - 03.2007
Bachelor of Science - Sports And Fitness Administration
Edinboro University of Pennsylvania
Associate of Science - Business Administration
Berean Institue
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