Darrell Fowler
Kennesaw,GA
Summary
Reliable IT Analyst with excellent communication, time management, and computer skills. A driven and detail-oriented problem-solver with a desire to use analytical and problem-solving skills to meet goals. Renowned for exceptional customer service and advanced analytical skills, consistently delivering actionable insights and robust pricing strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pricing Analyst
Genuine Parts Company
05.2023 - 12.2023
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Optimized revenue growth with accurate forecasting and data analysis.
- Collaborate closely with independent store owners, optimize profit margins by adjusting pricing configurations for 180 locations
- Manage monthly billing process for 2,530 stores, liaising with Pricing, Merchandising, and Category departments
- Utilize advanced analytical tools and models to maintain profit margins >32%
- Employ statistical methods to interpret complex pricing data and provide actionable insights
- Generate 15 weekly reports for supervisor and regional managers
- Maintain 220 custom pricing profiles, containing 100,000 parts, for our clients, publishing them weekly
IT Support Analyst
NAPA Customer Care Center
05.2021 - 05.2023
- Collaborating closely with stores, solved their problems with Point-of-Sale systems and hardware to optimize their performance and ensure continued success
- Helped over 6,000 stores with hardware support and software troubleshooting
- Received over 70 5-Star Reviews for Customer Service
- Experience with SQL and database management
- Repaired over 300 Linux servers and their networks quickly
- Contributed 10 articles to Central Knowledge Base to help team learn and develop better strategies
- Streamlined and updated knowledge base with engineers to troubleshoot 2,000 Dell computers at once.
HELP Desk Analyst
Chick-fil-A Inc
06.2020 - 03.2021
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills on over 150 cases each week
- Configure Networks, replace POS devices, and optimize software across 3,000 stores to enhance overall performance
- Develop strategies within ServiceNow to optimize operational efficiency by 5% and reduce costs by 6%.
Training Director
Chick-fil-A South Cobb Dr
03.2020 - 11.2020
- Streamlined onboarding processes for 25 new hires, reducing time-to-productivity and improving employee satisfaction.
- Enhanced employee performance by developing comprehensive training programs tailored to organizational needs during COVID Pandemic
Catering Coach
Chick-fil-A West Hills
02.2019 - 12.2019
- Execute 100 catering orders exceeding $1,000 each
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
- Streamlined event setup and breakdown processes, resulting in smoother overall experience for clients.
Quality and Operations Lead
Chick-fil-A Palmdale
01.2018 - 01.2019
- Achieved balance between throughput, quality, and time standards, resulting in 18% growth in sales and prestigious Chick-fil-A Symbol of Success Award
- Conducted training for 20 new team members at store and provide training for 30 new team members during Grand Opening in Houston.
Lean Consultant
Chick-fil-A Foothills Mall
06.2017 - 08.2017
- Summer Internship for Lean Six Sigma Program.
- Implemented strategies to reduce waste in chicken production
- Increase catering capacity by 900 sandwiches per year and enhanced safety protocols by 100%.
Team Member
Chick-fil-A West Market Street
10.2011 - 11.2016
- Began work during Grand Opening
- Proficient in Drive-Thru, Front Counter, Food Prep, and Catering
- Served as Cow Mascot
- Top 2 Best Suggestive Sellers, able to increase check average by 25% during sales contests.
Education
Bachelor of Science - Industrial and Systems Engineering
The University of Tennessee - Knoxville
Knoxville12.2017
Skills
- Business Analytics
- Lean Six Sigma
- Pricing
- ServiceNow
- Troubleshooting
- Technical Proficiency
- Firewalls
- Reporting
- Profit Optimization
- Networking
- IT
- Hospitality
- Problem-Solving
- Social Media
- SQL
- Video Editing
- Writing
- Customer Service
- Learning Management Systems
- Training Evaluation
- E-Learning Platforms
- Multimedia Content Creation
- New Employee Training
- Process Evaluation and Enhancement
- Leadership Training
- Training Methods
- Adult Learning Theories
- Program Optimization
- Training Material Updates
- Interdepartmental Collaboration
- Cost Analysis
- Product Pricing
- Competitive Analysis
- Pricing Strategies
- Microsoft Excel
- Pricing Software
- Margin Analysis
- Time Management
- Professionalism
- Adaptability
- Multitasking
- Written Communication
- Excellent Communication
- Analytical Skills
- Client Consultation
- Reliability
- Adaptability and Flexibility
Leadership Experience
- Boy Scouts of America; Hagerstown, Maryland. Eagle Scout, 2010
- Alpha Kappa Psi Professional Business Fraternity, University of Tennessee; Knoxville. Consulting Team Director, 2015-2017
Certification
Lean Six Sigma
ServSafe
Timeline
Pricing Analyst
Genuine Parts Company
05.2023 - 12.2023
IT Support Analyst
NAPA Customer Care Center
05.2021 - 05.2023
HELP Desk Analyst
Chick-fil-A Inc
06.2020 - 03.2021
Training Director
Chick-fil-A South Cobb Dr
03.2020 - 11.2020
Catering Coach
Chick-fil-A West Hills
02.2019 - 12.2019
Quality and Operations Lead
Chick-fil-A Palmdale
01.2018 - 01.2019
Lean Consultant
Chick-fil-A Foothills Mall
06.2017 - 08.2017
Team Member
Chick-fil-A West Market Street
10.2011 - 11.2016
Bachelor of Science - Industrial and Systems Engineering
The University of Tennessee - Knoxville