Darrell Freeman
Washington,DC
Summary
Customer-focused hospitality professional with experience in aviation, hotel, restaurant, and lounge environments. Skilled in providing attentive service, communicating effectively with guests and team members, and maintaining a professional and welcoming atmosphere in fast-paced settings. Adaptable, dependable, and committed to creating positive guest experiences while supporting smooth daily operations.
Overview
8
8
years of professional experience
Work History
Host
Capital One Landing
Arlington, VA
06.2026 - 08.2026
- Provided service to guests upon arrival and throughout their visit, ensuring a smooth and comfortable lounge experience.
- Verified guest access and reservations while directing guests to seating, dining areas, and available lounge amenities.
- Ensured clean, organized, and presentable guest areas by resetting tables and monitoring seating areas throughout the shift.
- Collaborated with team members to maintain smooth lounge operations and provide prompt service to guests.
Flight Attendant
Republic Airways
Indianapolis, IN
02.2025 - 03.2026
- Provided attentive and thorough service to passengers while creating a comfortable onboard experience.
- Conducted safety demonstrations and followed FAA and company procedures to maintain safety and security.
- Aided passengers with seating, baggage, special requests, and other needs throughout the flight.
- Made PA announcements during taxi, takeoff, and landing to clearly communicate safety procedures and important flight information to passengers.
Front Desk Agent
Hampton Inn By Hilton
03.2024 - 01.2025
- Greeted guests, completed check-ins/check-outs, and provided assistance with questions about hotel services and local area information.
- Processed guest payments, updated reservations, and maintained accurate records using the hotel’s reservation system.
- Responded to guest requests and concerns while working to provide a positive stay.
- Communicated with housekeeping and other hotel departments to coordinate room readiness and address the needs of guests.
Barista
Starbucks
08.2023 - 02.2024
- Prepared coffee, espresso drinks, teas, and other beverages while following Starbucks recipes and quality standards.
- Provided friendly customer service, took orders accurately, and processed cash and card payments in a fast-paced environment.
- Maintained a clean and organized café by restocking supplies, cleaning equipment, and keeping the work area ready for customers.
Host
Bar Solita
Richmond, VA
02.2023 - 07.2023
- Greeted guests and mediated waitlists and reservations to ensure a smooth and positive dining experience.
- Coordinated seating assignments and maintained clean, organized dining areas by promptly bussing and resetting tables.
- Delivered food to guests and provided additional dining-room support to assist servers and maintain efficient service.
Receptionist
The Well Collective
09.2022 - 11.2022
- Conducted guest check-in processes to enhance customer experience and streamline operations.
- Configured and organized workspace to enhance productivity.
- Engaged with incoming individuals to foster a welcoming atmosphere.
- Responded to incoming calls with professionalism and efficiency.
Restaurant Host
Olive Garden
10.2018 - 06.2019
- Managed guest reception and coordinated reservation systems to ensure seamless service delivery.
- Supported front-of-house staff in delivering efficient service during peak hours to maintain exceptional guest experiences.
- Oversaw seating arrangements and addressed customer inquiries to enhance overall dining experience.
Education
Bachelor of Fine Arts -
Virginia Commonwealth University
Richmond, VAThe New School Eugene Lang College
New York, NYSkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- FAA Safety & Emergency Procedures
- First Aid, CPR/AED
- Crisis & Emergency Management
Timeline
Host
Capital One Landing
06.2026 - 08.2026
Flight Attendant
Republic Airways
02.2025 - 03.2026
Front Desk Agent
Hampton Inn By Hilton
03.2024 - 01.2025
Barista
Starbucks
08.2023 - 02.2024
Host
Bar Solita
02.2023 - 07.2023
Receptionist
The Well Collective
09.2022 - 11.2022
Restaurant Host
Olive Garden
10.2018 - 06.2019
Bachelor of Fine Arts -
Virginia Commonwealth University
The New School Eugene Lang College