Darrell Grant
Sacramento,CA
Summary
Dynamic Manager with a proven management track record. Enhancing store performance through strategic planning and team development. Excelled in fostering strong relationships and implementing safety protocols, and guarantee safety of activities leading to significant improvements in customer satisfaction and operational efficiency. Skilled in Microsoft Office and adept at critical thinking, consistently delivered results beyond expectations.
Spirited leader committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Store Coach (Assistant Manager)
Walmart
10.2021 - 03.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Safeway
10.2018 - 10.2021
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reported issues to higher management with great detail.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, interviewed, hired, and trained new team members, and equipped them to comply with company policies and procedures. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Merchandising Manager
Dr Pepper Snapple Group
06.2015 - 10.2018
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Organized meetings for up to 80 staff members to discuss upcoming promotions, key strategies, and tasks.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
Sales Associate
Home Depot
06.2014 - 10.2015
- Provided excellent customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Salesman
Coca-Cola
07.2010 - 06.2014
- Developed strong client relationships through consistent communication and exceptional customer service.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Account Manager
PepsiCo
08.1994 - 07.2010
- Manage Merchandisers day to day sequencing of routes.
- Support Pepsi goals to grow volume and revenue faster than the competition, and the annual operating plan while controlling cost growth through increased productivity.
- Responsible for customer service and strengthening relationships (including all resolutions of customer issues at store level).
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
University of Phoenix
Cordelia, CAHigh School Diploma -
Armijo High School
Fairfield, CA06.1985
Skills
- Professional, personable and friendly
- Effective verbal and written communications
- Attention to detail
- Critical thinking
- Decision making
- Collaborative approach and group leadership
- Team development, motivation, bonding, and training
- Building relationships
- Safety protocols, awareness, and oversight
- Performance evaluator, feedback delivery
- Skilled in Microsoft Office
- Strategic Planning
Timeline
Store Coach (Assistant Manager)
Walmart
10.2021 - 03.2024
Assistant Store Manager
Safeway
10.2018 - 10.2021
Merchandising Manager
Dr Pepper Snapple Group
06.2015 - 10.2018
Sales Associate
Home Depot
06.2014 - 10.2015
Salesman
Coca-Cola
07.2010 - 06.2014
Account Manager
PepsiCo
08.1994 - 07.2010
University of Phoenix
High School Diploma -
Armijo High School