Darrell Grigg

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
• Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
• Implemented feedback mechanisms such as surveys and focus groups to gather valuable insights into employee sentiment and engagement levels.
• Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and overall job performance.
• Improved workplace culture by conducting regular training sessions on all required annual certifications.
• Spearheaded initiatives aimed at improving manager-employee communications, fostering greater trust between team members across the organization.
• Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
• Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
• Implemented employee recognition and rewards systems to promote positive work environment.
• Enhanced employee satisfaction by developing and implementing effective policies and procedures.
• Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Streamlined documentation processes by accurately recording patient information during transport, ensuring seamless transfer of care upon arrival at hospitals or other healthcare facilities.
• Built rapport with local law enforcement agencies through frequent collaboration on scene management tasks, fostering cooperation among first responders during emergencies.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Improved operational efficiency by regularly participating in skills training and staying current on best practices in emergency medicine.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Collaborated with hospital and facility staff to provide correct patient treatments.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
• Administered tests and medication to stabilize patients in field or in transit.
• Monitored vital signs before, during and after transportation.
• Completed files for treatment options and billing information.
• Communicated with lucid patients to gather incident and medical history information.
• Maintained a high level of professionalism at all times by adhering to ethical guidelines and demonstrating respect for patients, their families, colleagues, and other healthcare providers.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans for critically ill patients, improving overall recovery outcomes.
• Demonstrated strong decision-making abilities under pressure, leading to successful interventions and positive patient outcomes.
• Conducted thorough assessments of patients'' conditions, enabling accurate diagnosis and prompt initiation of appropriate treatments.
• Safely transported patients to healthcare facilities while monitoring vital signs and administering necessary interventions, ensuring continuity of care en route.
• Promoted a safe working environment by adhering to safety regulations and reporting potential hazards or incidents promptly.
• Ensured reliable operation of emergency vehicles through proper maintenance checks and addressing issues promptly, minimizing downtime during critical situations.
• Worked with other EMTs and paramedics to provide comprehensive patient care.
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.

Served during my time at Brighton Ambulance, as a road paramedic providing ALS services to the residents of the town of Brighton as well as surrounding towns and the city of Rochester.

Worked along side of the Brighton Fire Dept, Brighton Police Dept as well as multiple other Fire and Law Enforcement Agencies.

Served as Training Director, which entailed keeping concise records of all EMT's and paramedics and their NYS certifications, as well as other certifications- ACLS, PALS, BLS, CPR, HIPAA etc.

Designed weekly/monthly training sessions following needs for annual recertification subjects and then held training classes for employees so that they were current with practices in pre hospital emergency care.

• Coordinated press conferences and media events, maximizing organizational exposure in the news cycle.
• Pitched stories to media organizations to promote company interests.
• Improved media relations for the organization, cultivating partnerships with local press outlets.
• Enhanced community outreach by developing and implementing strategic communication plans.
• Increased public awareness of programs and initiatives through targeted marketing campaigns.
• Created informative press releases that garnered positive media attention, promoting the organization''s achievements and initiatives.
• Implemented a comprehensive measurement system to evaluate the effectiveness of communication strategies on an ongoing basis.
• Wrote press releases, talking points and and responses to requests for information.
• Successfully managed reputational risks by addressing unfavorable narratives in a timely manner.
• Managed crisis communications during emergencies, ensuring accurate and timely information dissemination.
• Monitored media coverage of the organization, identifying opportunities for proactive engagement.
• Managed routine and crisis communications with media and members of public.
• Communicated with media weekly to build relationships and optimize press coverage.

• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
• Responded to daily emergencies and worked alongside firemen and EMTs.
• Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
• Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
• Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
• Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
• Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Educated patients and family members on medical treatments and therapies for informed support.
• Dispensed medications and monitored patient responses for adaptive treatment.
• Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organization.
• Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
• Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
• Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.