DARRELL HAGGINS

• Effectively communicate with fellow advocates and customers to ensure smooth daily deliveries.

• Execute detailed procedures for accurate completion of documentation and paperwork.

• Organize vehicles for timely morning deliveries as the Opening POD, enhancing operational efficiency.

• Maintain focus on safety and driver performance by monitoring driver scores daily.

• Manage customer accounts, handle disputes and claims, and schedule appointments.

• Serve as the first point of contact for customer calls and conduct follow-up calls to gauge customer satisfaction.

• Utilize the Florida state DLR program to create vehicle registrations and temporary tags.

• Verify customer identities and information to prevent fraud.

• Inspect, photograph, and verify vehicles being sold to Carvana.

• Oversee vehicle inventory and logistics, coordinating stinger truck loads for inbound and outbound vehicle trips.

• Deliver customer vehicles using a flatbed Isuzu or double-stack 2-car hauler.

• Operate both automatic and manual vehicles safely and efficiently.

• Buy cars for Carvana, ensuring a smooth transaction process.

• Create and manage team schedules for delivery routes, optimizing efficiency and customer satisfaction.

• Operate the vehicle vending machine tower for in-person customer pickups.

• Fixed minor technical issues with the vending machine, ensuring continuous operation.

• Perform minor vehicle repairs such as changing batteries and tires.

• Request third-party tow trucks for vehicles that require towing services.

• Stage vehicles for deliveries and customer pickups.

• Clean vehicles as needed to ensure they meet Carvana’s quality standards.

• Worked across multiple locations, including Sanford and Haines, to support business needs.

• Train and mentor new Customer Advocates.

• -In charge of maintaining a pulse on KPIs for store to be able to achieve daily goals -Took part in supporting the team with daily sales, especially in peak volume times -Executed elevated customer service skills by assisting customers in store -Trained and was a high performer as a cashier when needed during peak hours -Oversaw the stocking process on shipment days to meet the customer's demands -Assisted with display and visuals as a merchandiser to meet company's visual standards -Was part of the leadership team, which was responsible for metrics and people matters