Darrell Harris
Indianapolis,IN
Summary
Dedicated and highly skilled professional with extensive experience in administration, customer service, and leadership. Proven ability to manage multiple responsibilities efficiently while ensuring high levels of customer satisfaction and operational excellence. Seeking a position that allows for professional growth and the opportunity to leverage my skills in administration, clerical work, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Guide
RCI Vacation Exchange
12.2024 - 04.2025
- Guided diverse groups through historical landmarks, enhancing visitor engagement and cultural appreciation.
- Developed customized itineraries based on client preferences, resulting in tailored travel experiences.
- Facilitated local partnerships with vendors to enhance service offerings and client satisfaction.
- Conducted thorough research on destinations to provide accurate information and recommendations to clients.
- Coordinated logistics for group travel, ensuring seamless transitions between activities and locations.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Collaborated with local businesses to create unique tour packages, resulting in increased revenue.
- Optimized trip itineraries using efficient route planning methods, minimizing transit times while maximizing sightseeing opportunities for clients.
Production Associate
Carrier
05.2024 - 04.2025
- Collaborate with team members to ensure efficient production processes.
- Perform quality control checks and maintain high standards of safety and efficiency.
- Conducted quality control inspections, ensuring compliance with safety and industry standards.
- Collaborated with team members to improve workflow processes and reduce downtime.
- Maintained inventory levels, accurately tracking materials and supplies for production needs.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Organized work to meet demanding production goals.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Took on additional shifts during peak work periods to keep projects on schedule.
Assistant Manager
TCC Wireless T-Mobile
09.2023 - 04.2024
- Managed daily operations and supervised staff to meet company goals.
- Enhanced customer service and resolved complex issues to ensure customer satisfaction.
Collector
CSC
08.2022 - 01.2023
- Followed up on outstanding claims and managed collection processes.
- Processed payments and maintained accurate records.
Leasing Agent
Sexton Properties
04.2022 - 11.2022
- Managed leasing processes and assisted tenants with property-related inquiries.
- Coordinated property viewings and handled leasing documentation.
Customer Service Representative
Finish Line Corp
05.2016 - 03.2022
- Provided exceptional customer service in a retail environment, handling inquiries and resolving issues.
- Managed transactions, processed returns, and maintained store presentation and inventory.
Follow-up Coordinator
Rehab Medical
07.2021 - 02.2022
- Coordinated follow-ups and managed patient records with attention to detail.
- Ensured accurate and timely communication between medical staff and patients.
Delivery Driver
PepsiCo
08.2020 - 02.2022
- Delivered products to customers efficiently and maintained accurate delivery records.
- Managed inventory and ensured timely and safe delivery of goods.
Warehouse Worker
Crown Services Inc.
06.2025 - Current
- Maintained accurate inventory records using warehouse management software.
- Collaborated with team members to streamline order fulfillment processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Reduced waste, implementing recycling procedures for packaging materials.
- Streamlined inventory management, updating records to reflect real-time stock levels.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
Mail Inserter
Gannett Publishing Services
08.2020 - 02.2021
- Operated inserter machines to prepare newspapers for distribution.
- Managed quality control and ensured accuracy in the insertion process.
Administrative Assistant
Fishers DPW
05.2018 - 12.2019
- Provided administrative support including data entry, scheduling, and customer service.
- Managed office supplies and assisted with various clerical tasks.
Education
Bachelor of Science - Business Administration And Management
Martin University
IN01.2017
Associate of Arts - General Studies
Ivy Tech College
IN01.2013
Skills
- Proficient in Microsoft Office Suite and dual monitor use
- Excellent customer service skills with experience in handling inbound and outbound calls
- Expertise in data entry, filing, and administrative tasks
- Experienced in property leasing and management
- Familiarity with Yardi and Microsoft Outlook
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Sorting and labeling
- Material handling
- Material loading and unloading
Certification
- Driver's License
- CDL A (2020-10 to 2025-07)
- Certified Payroll Professional
- Fundamental Payroll Certification
Timeline
Warehouse Worker
Crown Services Inc.
06.2025 - Current
Travel Guide
RCI Vacation Exchange
12.2024 - 04.2025
Production Associate
Carrier
05.2024 - 04.2025
Assistant Manager
TCC Wireless T-Mobile
09.2023 - 04.2024
Collector
CSC
08.2022 - 01.2023
Leasing Agent
Sexton Properties
04.2022 - 11.2022
Follow-up Coordinator
Rehab Medical
07.2021 - 02.2022
Delivery Driver
PepsiCo
08.2020 - 02.2022
Mail Inserter
Gannett Publishing Services
08.2020 - 02.2021
Administrative Assistant
Fishers DPW
05.2018 - 12.2019
Customer Service Representative
Finish Line Corp
05.2016 - 03.2022
Bachelor of Science - Business Administration And Management
Martin University
Associate of Arts - General Studies
Ivy Tech College