Darrell Haugen
Cheyenne,WY
Summary
Reliable Professional with 30 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator
Unaccompanied Students Initiative
Cheyenne, WY
03.2023 - 05.2024
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Participated in the development of new programs or modifications to existing programs.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Scheduled and developed program activities in accordance with program needs.
- Organized event coverage to match community expectations and achieve ratings gains.
- Arranged fundraisers to source necessary funds for station operations.
Lead House Supervisor
Unaccompanied Students Initiative
Cheyenne, WY
09.2022 - 05.2024
- Communicated with Program Coordinator and other staff the daily situations with the youth within the program.
- Provided the youth with knowledge of how daily stressors could be handled in different ways.
- Answered questions and addressed concerns that the youth may have had. Taking concerns to the Program Coordinator and Executive Director at times. Getting back to the youth with answers to their questions in a reasonable amount of time.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Created and integrated a few new procedures to help track the youths sick and mental health days. Folders for each youth to track grades, attendance and goals. All in one place for quicker reference.
Store Manager
TJX Companies
Cheyenne, WY
03.2020 - 08.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
TJX Companies
Rock Springs, WY
08.2016 - 03.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Area Supervisor
TJX Companies
Kennewick, WA
07.2012 - 08.2016
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Monitored employee work and determined benchmarks for performance indicators.
- Prepared reports based on documented inventory use and labor hours.
- Secured company assets by verifying and auditing outbound shipments and returns.
- Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
- Directed and supervised staff performance.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Grew revenue by improving sales and service strategies.
- Managed 15 employees.
Adult Secondary Education Instructor
SOL Case Management
Pasco, WA
06.2009 - 06.2011
- Built relationships with students of all cultural, social and economic backgrounds.
- Helped students build useful skills such as writing proficiency and reading comprehension.
- Tracked individual student progress and adjusted teaching methods to improve understanding of material.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Completed documentation and maintained files.
- Taught both day and evening classes.
- Determined training needs of each student through academic assessments.
- Taught concepts found on standardized tests and built necessary support skills to help students perform well.
- Developed partnerships with industry and secondary education institutions.
Education
Bachelor of Science - Psychology
Washington State University
12.2010
Associate of Applied Science - General Studies/Psychology
Columbia Basin College
05.2007
Skills
- Employee supervision and motivation
- Outstanding communication skills
- Team-oriented
- Staff training and development
- Sound judgment
- Recruiting and hiring
- Purchasing and planning
- Promotional planning
- Standard Operating Procedures
- Expense Tracking
- Program Management
- Interpersonal Communication
- Event Coverage Planning
Certification
- First Aid/CPR Trained
- QPR Certified/Suicide Prevention Gatekeeper Program
- ASIST Trained/Applied Suicide Intervention Skills Training
- Towards No Drug Abuse Trainer
Timeline
Program Coordinator
Unaccompanied Students Initiative
03.2023 - 05.2024
Lead House Supervisor
Unaccompanied Students Initiative
09.2022 - 05.2024
Store Manager
TJX Companies
03.2020 - 08.2021
Store Manager
TJX Companies
08.2016 - 03.2020
Area Supervisor
TJX Companies
07.2012 - 08.2016
Adult Secondary Education Instructor
SOL Case Management
06.2009 - 06.2011
Bachelor of Science - Psychology
Washington State University
Associate of Applied Science - General Studies/Psychology
Columbia Basin College
- First Aid/CPR Trained
- QPR Certified/Suicide Prevention Gatekeeper Program
- ASIST Trained/Applied Suicide Intervention Skills Training
- Towards No Drug Abuse Trainer
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