Darrell Holland Jr
Irving
Summary
Dedicated professional with a strong focus on customer service and operational efficiency. Proven ability to enhance processes and ensure safety compliance, resulting in improved customer satisfaction and team productivity.
Overview
18
18
years of professional experience
Work History
Team Member
Six Flags Over Texas
Arlington, TX
09.2008 - 01.2010
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team to maintain cleanliness and organization of restaurant area.
- Ensured high-quality food presentation and adherence to safety regulations.
- Assisted in inventory management by tracking stock levels and minimizing waste.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Operational Supervisor
Six Flags Over Texas
Arlington, TX
06.2011 - 03.2013
- Supervised daily operations to ensure compliance with safety standards and operational protocols.
- Trained and mentored staff on best practices for guest service and operational efficiency.
- Coordinated scheduling and resource allocation to optimize workforce productivity during peak periods.
- Implemented process improvements that enhanced workflow, reducing wait times for guests.
- Monitored inventory levels and managed supply orders to maintain operational readiness.
- Conducted performance evaluations, providing feedback to enhance team member development and performance.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings significantly.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Maintained high-quality standards, consistently meeting or exceeding company goals and objectives.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Team Lead
Six Flags Over Texas
Arlington, TX
01.2010 - 06.2011
- Implemented process improvements that reduced wait times for guests during peak hours.
- Coordinated scheduling to optimize staffing levels across various attractions and events.
- Led daily operational meetings to enhance team communication and workflow efficiency.
- Trained and mentored team members on safety protocols and customer service standards.
- Monitored performance metrics, providing feedback to ensure alignment with operational goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Resolved guest complaints effectively, improving overall satisfaction ratings in the park experience.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Overnight Stocker
Walmart
Arlington, TX
11.2012 - 02.2013
- Stocked shelves efficiently to ensure product availability for customers.
- Collaborated with team members to implement restocking schedules effectively.
- Organized inventory in backroom to optimize space and accessibility.
- Assisted with unloading shipments, maintaining safety protocols during operations.
- Ensured cleanliness and organization of stock areas, enhancing workflow efficiency.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Managerial Supervisor
Six Flags Over Texas
Arlington, TX
03.2013 - 05.2021
- Trained and mentored staff to enhance performance and service quality.
- Supervised daily operations, ensuring compliance with safety standards and procedures.
- Developed and implemented staff scheduling to optimize workforce efficiency.
- Managed inventory control, maintaining optimal supply levels for operations.
- Collaborated with management to streamline processes and reduce operational costs.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Resolved customer complaints effectively, enhancing overall guest satisfaction experience.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Security Officer
G4S Secure Solutions
Dallas, TX
01.2013 - 06.2015
- Conducted regular patrols, identifying and mitigating potential security risks effectively.
- Implemented access control protocols, ensuring authorized personnel entry and maintaining secure environments.
- Monitored premises to ensure safety and security compliance, responding promptly to incidents.
- Collaborated with law enforcement during emergencies, facilitating communication and response efforts.
- Trained new security staff on procedures, enhancing team efficiency and operational readiness.
- Developed incident reports detailing security breaches and responses for management review.
- Led team in emergency response drills, improving preparedness and coordination among staff members.
- Analyzed security operations, recommending process improvements to enhance overall effectiveness and safety standards.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Supervisor
G4S Secure Solutions
Dallas, TX
06.2015 - 01.2018
- Coordinated incident response efforts, minimizing disruptions and enhancing safety outcomes.
- Conducted regular site inspections to identify vulnerabilities and enforce safety measures.
- Supervised security personnel to ensure adherence to protocols and standards.
- Implemented training programs for staff, improving overall team performance and compliance.
- Developed and maintained effective communication channels among security teams and clients.
- Monitored surveillance systems to detect suspicious activities and respond promptly.
- Evaluated security operations, recommending improvements to enhance efficiency and effectiveness.
- Led investigations into security breaches, compiling reports for management review and action plans.
- Conducted regular patrols of the facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish the safety of visitors and staff.
- Oversaw a team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitors' safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
Security Supervisor
Covenant Security
Houston, TX
01.2018 - 05.2018
- Screened vendors and contractors before granting access to restricted areas within the mall.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Screened vendors and contractors before granting access to restricted areas within the mall.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Fostered a culture of continuous improvement among security staff through regular feedback and performance reviews.
- Optimized the allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Developed strong relationships with local law enforcement agencies, aiding in quick responses to incidents.
- Conducted regular security audits, significantly improving safety and security protocols within the facility.
- Increased security awareness among staff with comprehensive training sessions.
- Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
- Streamlined reporting procedures, enabling quicker decision-making and response to security threats.
- Reduced false alarms by fine-tuning sensitivity settings of alarm systems.
- Coordinated security operations during high-profile events, ensuring a safe environment for attendees and participants.
- Streamlined visitor check-in processes, enhancing the efficiency of entry and exit procedures.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Implemented state-of-the-art access control system, significantly improving management of entry points.
- Improved effectiveness of surveillance systems by overseeing upgrade of security cameras and monitoring equipment.
- Facilitated collaboration between different departments to ensure cohesive security strategy across organization.
Security Supervisor
Allied Universal Security Services
Dallas, TX
03.2018 - 03.2023
- Enhanced physical security of premises by supervising installation of advanced barrier systems.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Enhanced team's response time to security incidents by implementing streamlined communication protocol.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of three security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Supervised security personnel to ensure adherence to protocols and standards.
- Conducted regular site inspections to identify vulnerabilities and enforce safety measures.
- Coordinated incident response efforts, minimizing disruptions and enhancing safety outcomes.
- Implemented training programs for staff, improving overall team performance and compliance.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Youth Development Professional
Boys and Girls Clubs of Greater Tarrant County
Arlington, TX
08.2018 - 03.2020
- Developed and implemented programs promoting youth leadership and personal development.
- Facilitated workshops to enhance social skills and emotional well-being among participants.
- Collaborated with community organizations to provide resources and support for youth initiatives.
- Mentored staff in best practices for engaging youth in recreational activities and educational programs.
Dasher
DoorDash
Dallas, TX
05.2020 - Current
- Ensured timely order fulfillment while maintaining high customer satisfaction levels.
- Coordinated efficient delivery routes to optimize time and resource management.
- Mentored new dashers on best practices for navigation and customer interaction.
- Analyzed delivery patterns to identify areas for service improvement and efficiency gains.
Education
No Degree -
Prairie View A&M University
Prairie View, TXHigh School Diploma -
James Bowie High School
Arlington, TX06.2010
Skills
- Customer communication
- Conflict resolution
- Customer service
- Excellent time management
- Workplace professionalism
- Reliability and punctuality
- Operational efficiency
- Decision-making
- Environmental consciousness
- Professional appearance
- Dependable work ethic
- Customer communication
- Patience and tolerance
Timeline
Dasher
DoorDash
05.2020 - Current
Youth Development Professional
Boys and Girls Clubs of Greater Tarrant County
08.2018 - 03.2020
Security Supervisor
Allied Universal Security Services
03.2018 - 03.2023
Security Supervisor
Covenant Security
01.2018 - 05.2018
Security Supervisor
G4S Secure Solutions
06.2015 - 01.2018
Managerial Supervisor
Six Flags Over Texas
03.2013 - 05.2021
Security Officer
G4S Secure Solutions
01.2013 - 06.2015
Overnight Stocker
Walmart
11.2012 - 02.2013
Operational Supervisor
Six Flags Over Texas
06.2011 - 03.2013
Team Lead
Six Flags Over Texas
01.2010 - 06.2011
Team Member
Six Flags Over Texas
09.2008 - 01.2010
No Degree -
Prairie View A&M University
High School Diploma -
James Bowie High School