Darrell Hunter
Hawthorne,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Branch Member Specialist
AAA Auto Club Group
12.2022 - Current
- Resolved customer issues through thorough dispute investigation.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
Barista
Starbucks
05.2022 - 12.2022
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Medical Support Representative
Veteran Affairs
06.2021 - 02.2022
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Enhanced the overall patient experience by proactively identifying areas for improvement in medical support services.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Managed patient appointments, ensuring optimal scheduling and reduced wait times.
- Provided exceptional customer service by addressing patient inquiries with empathy and professionalism.
Education
Bachelor of Arts - Liberal Arts And Sciences
Paul Quinn College
Dallas, TXSkills
- Conflict Mediation
- Needs Assessment
- Salesforce CRM
- Call Center Operations
- Data Entry
Timeline
Branch Member Specialist
AAA Auto Club Group
12.2022 - Current
Barista
Starbucks
05.2022 - 12.2022
Medical Support Representative
Veteran Affairs
06.2021 - 02.2022
Bachelor of Arts - Liberal Arts And Sciences
Paul Quinn College