Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Darrell Jones

New Orleans

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy in medication dispensing and insurance reconciliation. Adept at resolving customer issues and ensuring compliance with FDA and HIPAA regulations. Recognized for exceptional problem-solving skills and commitment to quality service, enhancing patient satisfaction and operational efficiency.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Accomplished and certified Pharmacy Technician with over [Number] years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
07.2016 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured, and compounded medications following standard procedures.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.

Crew Member

CEC Entertainment
05.2012 - 07.2016
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

GED -

Bonnabel Magnet Academy High School
Metairie, LA
05-2012

Skills

  • FDA compliance
  • Drug safety
  • Billing support
  • Drug utilization review
  • Insurance reconciliation
  • Proper labeling
  • Drug inventory control
  • Healthcare regulations
  • Workflow optimization
  • Medication labels
  • Pharmacy operations
  • Quality assurance and control
  • Medication dispensing
  • Supporting pharmacy operations
  • FDA and HIPAA compliance
  • Resolving customer issues
  • Prescription filling
  • Labeling prescriptions
  • Insurance billing
  • Interpreting and processing medication orders
  • Stocking shelves
  • Verifying orders
  • Team collaboration
  • Answering customer questions
  • Medicare and medicaid process
  • HIPAA
  • Insurance verification
  • Advanced math skills
  • Problem-solving skills
  • Pharmacology
  • Patient confidentiality

Accomplishments

  • Trained [Number] new pharmacy technicians on pharmacy policies, procedures and best practices.
  • Processed and filled over 400 prescriptions per day.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreen's Pharmacy
07.2016 - Current

Crew Member

CEC Entertainment
05.2012 - 07.2016

GED -

Bonnabel Magnet Academy High School

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Darrell Jones